IT Support Trainee, Group IT

Are you looking for an opportunity to be part of a global market leading company within our Group IT?

Then join GN – leading major technology shifts with intelligent audio solutions
At GN, we develop innovative hearing solutions with great sound quality and excellent design to ensure that people will be able to hear more, do more and be more than ever thought possible.

The team you will be part of
You will be part of our onsite IT Support in Group IT based at our global HQ at Ballerup, Copenhagen, you will join the onsite IT Support team responsible for supporting our local business with any IT related issue.

Your contribution is appreciated, and you will primarily assist the onsite IT Support team with support, monitoring, maintenance, testing, and guidance of IT hardware and systems for our end users. Your tasks include:

• Monitoring and supporting of tickets, which includes troubleshooting on IT issues or follow-up on requests reported by users. This will give you the chance to develop skillset within IT support
• Providing technical support across the company (this may be in person, through email, through ticket system or over the phone)
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Maintaining our IT spare stock and updating of our local inventory
• Handing out new IT equipment to end users and support with installing equipment onsite
• Auditing of meeting rooms to ensure installed A/V equipment is updated and working
  

To succeed in the role, we imagine that you like IT and you like even more to support our colleagues in the business. Most importantly you are not scared of learning new technologies or hesitant to jump into new tasks.

In addition, we expect that you have:

• Experience with windows computers
• Experience with basic troubleshoot
• Interest in IT technology
• Flair for IT and support
• Experience with ServiceNow (SNOW) is an advantage, but this is not a prerequisite
• Excellent communication skills and English proficiency, since our company language is English
  

This job is a great steppingstone that will teach you vital skills for a career in IT Support.

The job is highly flexible, and we will agree on the working hours together, so they fit with your studies.

We encourage you to apply
Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are committed to an inclusive recruitment process
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the Interview please let the hiring manager know upon accepting invitation to interview.

How to apply?
Use the ‘APPLY’ link no later 20 October 2024. Applications are assessed on a continuous basis, so don’t wait to send yours.

If you want to know more about the position, you are welcome to contact EMEA Onsite IT Support Team Leader, Johannes Bertelsen on +45 2893 5883.

Join us in bringing people closer
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiast.

We hope you will join us on this journey and look forward to receiving your application.

#LI-GNGroup

Location: Ballerup