Team Manager - Custemor Care

Are you a dedicated and experienced People Manager ready to lead and inspire a dynamic team?

We are seeking a passionate Team Manager to join our Customer Care team at PostNord Strålfors Denmark. You’ll lead a team of 10 professionals, driving transformation, and ensuring we continue delivering outstanding customer service in a rapidly changing environment.

As the Team Manager, you will be responsible for developing and managing the Customer Care team within the Operations department, ensuring it supports business growth and operational efficiency. Your role will be to ensure seamless integration of service delivery with the sales and delivery value chain, while fostering an environment of continuous improvement, team development, and customer satisfaction.
You’ll play a pivotal role in helping our team achieve business objectives by translating tactical goals into actionable plans, clearly communicating these plans, and ensuring that your team remains focused, motivated, and aligned with our organizational targets.

Your key Responsibilities:

• Lead and inspire the Customer Care team, ensuring optimal performance, and fostering a customer-centric culture.
• Drive transformation within the team, continuously adapting to meet evolving customer needs.
• Collaborate with the wider management team to align on strategy and operational targets.
• Act as a key representative in customer meetings, supporting the team in delivering excellent customer experiences.
• Ensure efficient resource planning, manage workflows, and prioritize tasks to meet business demands. Identify and address skill gaps within the team, facilitating staff development and recruitment as needed.
• Cultivate a positive, transparent, and open communication culture, ensuring your team understands and is empowered to meet business goals.
• Take full ownership of service delivery according to contracts and solution designs, ensuring customer satisfaction and seamless service handovers.
• Conduct 1:1 meetings and employee appraisals, offering ongoing constructive feedback to help team members grow and thrive.

Desired qualifications:

• 3-5 years of proven leadership experience within customer service management, with a strong track record of delivering high-quality services.
• Solid experience in change management, with the ability to lead through transformations.
• Strong strategic thinking abilities paired with hands-on leadership skills.
• Excellent communication and interpersonal skills, both with customers and internal stakeholders.
• Ability to mentor, motivate, and empower team members, fostering both personal and professional growth.
• Strong commercial acumen with a customer-first mindset.
• Both written and spoken in Danish and English, along with a relevant academic degree at Bachelor or Master level, is required

As a person, you possess a high degree of integrity and professionalism, empathy, and the ability to work both independently and as part of a team. You agree that a good social work environment is an essential part of going to work, and you bring both heart and mind to the job.

We offer you an exciting and challenging position in an organization with high ambitions for digital transformation. You will be part of a dynamic and innovative environment where you will have a significant impact on the well-being of our employees. You will also have excellent opportunities for both professional and personal development, along with attractive employment conditions.

Join us at PostNord Strålfors and take the lead in shaping the future of our Operations function. If you are passionate about people management, driving change, and creating exceptional customer experiences, we’d love to hear from you!

Location: Hedegaardsvej 88, 2300 København S, Denmark

Contact
Please contact Brian Ranvits (+45 2048 0548) or Christoffer Bjørk Pedersen (+45 2080 1638) from European Search Company who carries out this recruitment if you have any questions regarding the position.

About Postnord Strålfors
PostNord Strålfors develops and offers communication solutions that give companies opportunities for personal and strong customer relationships. PostNord Strålfors is an important part of society's communication infrastructure and annually handles over one billion communication messages and invoices for its customers in the Nordic region. PostNord Strålfors is part of the PostNord Group, the leading communications and logistics group in the Nordics. PostNord Strålfors has operations in four countries and has around 700 employees and a turnover of just over 2,2 billion (2023)

Department: PostNord StrålforsLocation: Frederiksberg Smallegade 2