Client Operations Specialist

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Job Level: Professional

Location: Tokyo, JP, 106-0032

Area of Expertise: Operations

Unit: Allianz Global Investors

Employing Entity: AllianzGI Japan Co Ltd

Job Type: Full-Time

Remote Job: Hybrid working

Employment Type: Permanent

ID: 52528

Position Cluster: n.a.

Join us. Let’s care for tomorrow.

At Allianz Global Investors we foster a culture of professionalism, fulfilment, and an inclusive working environment. Do you want to be part of a leading active asset management company? Then join us now!

You will be part of the Operations Team in Allianz GI Japan which covers middle and back office functions for the Sub-advisory and Intermediary mandate operation, Investment Trust Management (ITM) operation, and Discretionary accounts operation.

You will cover both client communication tasks and onboarding tasks, and BAU (Business As Usual) daily operational tasks as back up. You will be involved in local and international onboarding which impacts the Operations team in Japan, and you will handle day-to-day BAU Tasks, communicate with local trust banks, clients. In addition, you will provide oversights on local & international sourcing providers.

We are seeking a candidate that can built positive relationships and drive for results in our business environment. The candidate’s main role will be to cover Project related tasks and client communication tasks.

This role will be based in Tokyo.

What you will do

Client communication responsibilities

• Build good relationships with clients
• Handle customer inquiries and respond appropriately
• Work with internal stakeholders especially the Japan sales team to solve difficult issues

Onboarding responsibilities

• Understand client requirements, structure of accounts/funds and liaise with internal stakeholders and outsourced agents
• Structure the operational workflow, coordinate the account and set it up with the relevant parties
• Make suggestions for further improvement of the current process

BAU related responsibilities

• Responsible for record keeping and statutory client reporting for onshore and offshore mandates
• Control day-to-day operations for onshore and offshore mandates, including cash management, monitoring transactions, settlement, and reconciliation
• Handle miscellaneous inquiries and trouble shooting
• Prepare periodical regulatory reporting regarding discretionary mandates
• Manage the Investment Trust Management (ITM) operation daily
• Monitor and manage outsourcing vendors

Projects/Initiatives/Change

• Participate as Subject Matter Expert to various projects and initiatives related to or affecting the Japan TPLC team and make sure proper processes are defined for the team
• Provide clear input & be vocal in meetings impacting the Trade Support activities or where Trade Support might affect other departments, teams or stakeholders
• Propose improvements such as automation or process efficiency enhancements and work with other Transformation ‘ambassadors’ globally to drive these changes

What you bring

Experience

• Higher education degree and a 3 years’ experience in the financial or asset management industry
• 1-3 years’ experience in onboarding related tasks will be preferable
• Previous participations in projects or onboarding initiatives as subject matter expert (SME)
• Understanding of the full trade life cycle including awareness of middle and back office functions/processes and their touch points with the front office and downstream is a real plus
• Flexible approach to changing client requirements and to changing the local and international market environment
• Past experience into driving local & international projects within the Operations area (internal & external stakeholder management) is a real plus
• Understanding of offshore fund (Lux, Cayman) structures and processes is a real plus

Personality/ Soft Skills

• Driven personality & self-motivated
• Creative and hands-on, ready to think outside the box and add input/challenge to improve existing workflows
• Ability to resolve complex problems and delivery focused
• Excellent communication and interpersonal skills
• Client focused
• Flexible to change and drive continuous changes in the processes and structure
• Strong team player in Local, Regional and Global environments
• Very rigorous and well organized
• Languages: Excellent verbal and written communication in Japanese and English is mandatory
• International experience (professional or personal) is a plus

What we offer

• “New Normal”, it’s not news to us: As a global company, we’ve known the hybrid model before it was ‘in’. Work flexibly according to internal guidelines (e.g., hybrid model/ flexible working hours)
• Investment for the future: Access to retirement pension plan (DC + CB)
• Support for what matters: Mental health and wellbeing programs
• Investments in your career: Career opportunities within the entire Allianz Group
• Investments in your skills: Comprehensive learning and development offerings, including certifications and professional qualifications
• … and so much more!
  

About Allianz Global Investors

Allianz Global Investors is a leading global active asset manager.

We invest for the long term and want to create value for clients every step of the way. We do this by being active – in how we partner with clients and anticipate their needs, and build solutions based on capabilities across public and private markets. Our focus on enhancing our clients’ assets leads naturally to a commitment to sustainability for positive change. Our goal is to enhance the investment experience for clients, whatever their location or goals.

Putting our clients' needs first, behaving in a transparent way and treating people fairly means acting with integrity. We encourage a collegial culture, that supports individual responsibility. We invest in the development of our employees to maximize the power of innovation.

We at Allianz believe in a diverse and inclusive workforce, we are committed to the principles of Equal Employment Opportunity and to helping applicants with any disabilities. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board.

If you feel inspired to promote the active asset management experience, this is the place for you. Join our diverse, international, technology-enabled, and agile environment. Simply upload your CV in English to apply for this position! If you need support to navigate our websites or at any stage during your application, please send an email with your request to [email protected]

To Recruitment Agencies:

Allianz Global Investors has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Global Investors does not accept unsolicited resumes from agency or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place.

Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz Global Investors.

Finally, please do not contact hiring managers directly.

52528 | Operations | Professional | n.a. | Allianz Global Investors | Full-Time | Permanent