IT Service Delivery Manager - Life & Health Insurance

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Job Level: Professional

Location: KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY, 50470

Area of Expertise: IT & Tech Engineering

Unit: Allianz Technology

Employing Entity: Allianz Technology Sdn. Bhd.

Job Type: Full-Time

Remote Job: Hybrid working

Employment Type: Permanent

ID: 47380

Position Cluster:

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

Key Responsibilities

• Responsibility for the Assure service (functional operations, second and third level support and the underlying infrastructure)
• Ensures production quality improvement through follow-up activities in case of incidents and outages for the Assure service
• Ensure that all fine level design criteria of the service are applied to the local and regulatory requirements of the region and adapt them accordingly
• Single point of contact for Asia on the Assure service for problem, incident related topics, risk assurance, compliance and audit functions
• Stake holder management and reporting the status to the senior management at regular intervals
• Security concepts definition across services, regular pen-test, DR test etc. Single point for business units on security standards for Assure
• Ensure a constructive feedback loop is established between the underlying components, the project team and the Operating Entities
• Support Operating Entities in the interaction with local regulators in providing the right artefacts and supporting documents and processes
• Ensures regular health checks, monitoring, disaster recovery tests and pen tests are performed and the agreed mitigation items are tracked and resolved

Key Requirements

• Degree in information technology or other comparable technical qualification
• 10+ years of prior work experience in a regional role for production support or application development or infrastructure delivery
• Process and project management and ITIL training and/or certification desirable
• Able to deal with ambiguity
• Experience with cloud infrastructure management and optimization
• Able to work independently and in a team-based setting
• Has in-depth business expertise and a basic understanding of market influences
• Uses developed communication skills to inform and has the ability to negotiate with a diverse audience, often at senior level
• Works independently and receives minimal guidance
• Has in-depth knowledge and experience in own discipline and solid understanding of related topics, uses best practices and knowledge to actively contribute to product/service or process improvement

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.