Vice President Service - Hygienic Fluid Handling

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.​

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

What’s the job
We are looking for a passionate Vice President for our Service Management area within the Business Unit Hygienic Fluid Handling. As a key contributor to our Business Unit, you will play a vital part in shaping and executing a comprehensive service sales strategy that strengthens our relationships with partners and customers. Your mission will be to drive profitable growth in our after-sales operations, including service and spare parts, through various initiatives.

This includes marketing and sales support activities, developing internal and external competencies, and innovating new service products. You will work closely with various stakeholders to ensure that our service offerings meet the highest standards, ensuring customer satisfaction and loyalty. Your responsibility is to:

• Analyze, identify, and develop new business opportunities for current and new service sales & upgrade packages, by engaging global end-users and relevant stakeholders.
• Drive the further development and roll-out of our sustainability packages
• Drive the profitable growth of aftersales (service and spare parts) in general
• Collaborate with Channel, R&D & Product Management by coordinating and driving aftersales activities and revenue streams.
• Benchmark of competitors, identifying and further developing competitive advantages
• Drive the global initiative, Superior Customer Experience Journey in Service Management
• Initiate and drive activities with relevant stakeholders across Alfa Laval’s global organization increasing awareness and focus on current and future aftersales revenue streams
• Be a developing and coaching manager for the Service Management team ensuring a clear direction and engaging and positive communication with stakeholders, sales companies, and channel partners

The position is based in Kolding, Denmark. Traveling is estimated to be 35-45 days a year

What you know
You hold a commercial education at bachelor’s, master’s, or MBA level and bring substantial leadership experience with a strategic mindset. You have a proven B2B track record in developing, managing, and driving strategic plans to grow the sales of aftermarket parts and services. Your extensive experience in global matrix organizations has equipped you with the ability to navigate complex environments and collaborate effectively across functions and regions. You also have a practical understanding of the digital transformation journey and how AI can be leveraged to meet evolving market demands. Your forward-thinking approach allows you to continuously explore innovative solutions and anticipate future needs, ensuring that your strategies are both relevant and future-proof.

Who are you
You are an ambitious, engaging, and outgoing leader with a strong presence, building authentic relationships with employees, stakeholders, and customers alike. You have a natural ability to network and influence, making collaboration feel effortless while driving results with a strong sense of business acumen. Your ambition drives your data-driven approach to decision-making, always analyzing trends and using insights to fuel progress. Never satisfied with the status quo, you constantly challenge the norm and push for innovative solutions. Your relentless drive ensures that every goal is met while always looking ahead to future opportunities for growth and improvement.

What’s in it for you
We offer an opportunity to be part of a strong international company with high and realistic growth ambitions. Furthermore, Service Management is already a solid business enabling opportunities to create future innovative service and aftersales solutions together with the Service Management organization. Lastly, the results created by you and your team will be visible. Together with the management team of the business unit, you will be part of realizing the overall growth strategies of Alfa Laval, and work in a truly global setting.

For questions please contact:
President, Business Unit Hygienic Fluid Handling Ole Petersen at: + 45 2895 4326

Global HR Business Partner, Flemming Sørensen at: +45 2895 4450.

Please send your application and resume through the link below no later than 31st of October 2024

We are conducting a continuous review of received applications. We do not accept applications via email, they will be deleted, due to General Data Protection Regulation (GDPR).

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Location: Kolding