Omnichannel Manager

Merck A/S

Denmark - Copenhagen

Apply now
Work Your Magic with MERCK
PharmaRelations is excited to be recruiting an Omnichannel Manager for our client MERCK A/S, located in Søborg, Denmark.

Are you ready to push boundaries, explore new possibilities, and make a real impact?

At Merck, global teams leverage science and technology to enhance lives through innovative solutions in Healthcare, Life Science, and Electronics. Together, they dream big and care deeply for their people, customers, patients, and the planet. They are constantly searching for curious minds eager to turn the unimaginable into reality.

United as One for Patients, the MERCK purpose in healthcare is to help create, improve and prolong lives. MERCK develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. With passionate teams on six continents, they are dedicated to helping patients at every stage of life. By joining their Healthcare team, you’ll immerse yourself in a diverse, inclusive, and flexible work culture, opening doors to global career growth and personal development.

Your Role
As Omnichannel Manager, you will take the lead in shaping and advancing a structured omnichannel approach. You will design stakeholder engagement plans and implement customer journeys and patient pathways in collaboration with cross-functional teams. This role requires a strong focus on collaboration, customer centricity, and a future-oriented mindset.

Your key responsibilities include but are not limited to

• Leading the execution of omnichannel engagement strategies in partnership with Brand Teams and Medical teams.
• Content creation, content adaptation and ensuring content re-use across channels
• Tracking and analyzing performance across multiple channels to drive data-driven decision-making and identify opportunities for improvement.
• Offering digital and omnichannel marketing guidance to Business Unit Heads, marketing, and field teams, leveraging best practices from global omnichannel excellence.
• Staying up to date with industry trends, emerging digital tools, evolving regulatory policies, and shifts in patient and HCP behaviors.

Who You Are

• You hold a bachelor’s degree in marketing, Business Management, or a scientific discipline (preferred).
• You have experience in omnichannel/multichannel/digital marketing within the pharma industry for at least 3-5 years.
• You possess strong analytical and strategic planning capabilities.
• You can develop strategies with a business and customer-first mindset, including patient centricity.
• You bring energy, accountability, agility, and resilience to everything you do.
• You excel in navigating complex matrix organizations and have strong communication, influencing, and interpersonal skills.
• Proficiency in Danish and English is required.

What MERCK Offer

Merck embraces diverse backgrounds, perspectives, and life experiences and believes diversity drives excellence and innovation, empowering their employees to lead in science and technology. MERCK is committed to fostering inclusion and belonging, offering opportunities for growth at your own pace.

Apply now - to be part of a passionate team!

Read more about MERCK at www.merckgroup.com/dk-da