Retention Success Specialist

Retention Success Specialist

Overview
Why join us in 2024?
Think of the digital tools we use daily—from virtual shopping to contactless payments. These technologies are shaping the future of finance, and we invite you to be part of that journey in an innovative, inclusive environment. With our global merger, you’ll have career development, collaboration, and growth opportunities.

What you can expect from us:

• Competitive salary and benefits package
• Comprehensive training and ongoing support to help you thrive in your role
• Flexible working conditions
• Health and dental insurance for you and your family
• Sports clubs and wellness initiatives to keep you active and healthy
• Referral bonuses for recommending new team members

About your future role as Retention Success Specialist
Do you have at least 1 year of experience in sales, customer service, or retention? Do you excel at building meaningful relationships over the phone and have a passion for helping others? If so, this role could be the perfect fit for you.

As part of our team based in Ballerup, Denmark, you'll collaborate with colleagues from diverse backgrounds who are passionate about creating the best experience for our merchants.

What You’ll Be Doing:

• Engaging with existing merchants to ensure exceptional customer experiences
• Handling both inbound and proactive outbound calls to reduce customer turnover and enhance satisfaction
• Responding to customer queries with empathy and professionalism
• Collaborating with the team to develop strategies for customer retention and growth
• Building lasting relationships with merchants
• Using feedback to refine techniques and improve customer retention
• Cross-selling services to existing customers during negotiations

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

We’re looking for someone who:

• Has experience in customer service, sales, or retention and enjoys making multiple phone calls to ensure top-notch service
• Is an excellent communicator, both in verbal and written forms
• Can build rapport quickly and is skilled in relationship management
• Is customer-focused with a commitment to merchant satisfaction
• Has a proactive, problem-solving mindset and thrives on delivering results
• Remains professional and composed in high-pressure situations
• Is fluent in both English and Danish (required)

Apply now! If this opportunity resonates with you, we'd love to hear from you!

Please apply at your earliest convenience. We'll be reviewing applications continuously and closing the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!

Work location
Denmark