Customer Solution Support Technical Specialist

Our purpose is to bring hope to life by enabling life-changing therapies for patients around the globe, creating a healthier and happier tomorrow. Our mission is to work side by side with our customers in order to improve patients’ lives by bringing new biopharmaceuticals to market.

We are building a new, dynamic team in Copenhagen and are looking for a Customer Solution Support Technical Specialist. In this newly created role, you will play a key part in designing solutions and providing technical expertise to support business development and respond to customer inquiries.

About the Team & Department
In the newly implemented Process Science and Technology Department, you will be part of the Customer Solution Design team, reporting to the team manager. You will work cross-functionally with MFG, MSAT, PD, Quality, and other organizational areas to seek and develop solutions for requests and questions primarily from prospective new customers, as well as from existing ones. This is a high-impact opportunity, contributing significantly to the overall business growth and playing a critical role in supporting patients associated with specific programs.

About the Role
The Technical Specialist will support the business development organization by leveraging broad and/or specialized knowledge of CMC-related topics to design solutions and address requests from current and potential customers.

You will...

• Support proposal writing and participate in associated meetings and requests
• Provide technical support during onsite visits with potential clients
• Perform process-fit evaluations for plant operations
• Conduct process, development, analytical requirement, and equipment assessments
• Estimate material costs and conduct cost-of-goods analyses
• Scope ongoing project change orders
• Support the handover of proposals to project teams once contracts are signed (P2P)
• Conduct competitor mapping
• Provide technical support to business development efforts at conferences

You have...

• Ph.D. (or M.Sc. with additional experience) in a scientific discipline with at least 8+ years of experience in biologics processing and development within the industry
• Experience in process development, technology transfer, process engineering, manufacturing science, or manufacturing operations is required
• Experience in the CDMO business, along with customer relations and communication, is highly desirable
• Knowledge of GMP and regulatory requirements related to the development and manufacturing of biologics
• Demonstrated expertise in multiple disciplines, specifically bioprocessing, analytics, and quality
• Ability to apply scientific and technical knowledge to provide unique and creative solutions that advance development programs in alignment with client goals
• Strong interpersonal and communication skills to influence internal teams and build excellent client relationships, ensuring project and business objectives are met
• Excellent communicator capable of distilling complex concepts clearly and concisely

Are you up for a challenge?

• To apply, please submit your CV. We encourage you to apply, even if you do not meet every requirement.
• If we see a potential match, one of our recruiters will contact you to discuss your application.
• If both sides remain positive after this discussion, we will move forward to the assessment stage to evaluate the key skills required for the job.

Our culture at AGC Biologics is defined by the six core values: Knowledge, Trust, Quality, Ingenuity, Accountability and Teamwork. Our core values stem from our team members and are embedded into our DNA. They provide a common language and understanding of how we as an organization are connected across three continents. Our core values serve as a compass and reminder of how we achieve our purpose of bringing hope to life for patients around the globe.

AGC Biologics is a leading global biopharmaceutical Contract Development and Manufacturing Organization (CDMO) with a strong commitment to delivering the highest standard of service as we work side-by-side with our clients and partners, every step of the way. We provide world-class development and manufacture of mammalian and microbial-based therapeutic proteins, plasmid DNA (pDNA), messenger RNA (mRNA), viral vectors, and genetically engineered cells. Our global network spans the U.S., Europe, and Asia, with cGMP-compliant facilities in Seattle, Washington; Boulder and Longmont, Colorado; Copenhagen, Denmark; Heidelberg, Germany; Milan, Italy; and Chiba, Japan. We currently employ more than 2,500 employees worldwide. Our commitment to continuous innovation fosters the technical creativity to solve our clients’ most complex challenges, including specialization in fast-track projects and rare diseases. AGC Biologics is the partner of choice. To learn more, visit www.agcbio.com. Want to keep posted about our growth and learn more about our company? Follow us on LinkedIn and give us a quick Like on Facebook!

AGC Biologics offers a highly competitive compensation package and a friendly, collaborative culture that values personal initiative and professional achievement. AGC Biologics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location: Copenhagen Site