Claims Specialist UW

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Job Level: Professional

Location: Perth, WA, AU, 6000

Area of Expertise: Customer Services & Claims

Unit: Allianz Australia

Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type: Full-Time

Remote Job: Not applicable

Employment Type: Permanent

ID: 50715

Position Cluster: Non-Executive

CLAIMS SPECIALIST UW - PERSONAL INJURY I PERTH, WA

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part of an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

We are seeking a Claims Specialist based in our Perth Office.

You will be responsible for

• Assess and manage the injury needs of claimants of various claim profiles and case manage them through soundly based decision making, whilst assessing for reasonable and necessary treatment and rehabilitation requirements to maximise return to work and return to health outcomes for claimants
• Maintain high customer service standards and effective relationships with key stakeholders, demonstrating extensive knowledge of business, industry and the full range of our customers acting, whilst actng as an escalation point for your colleagues when required
• Maintain current knowledge of relevant insurance guidelines, legislation and regulations, and court decisions impacting claims functions and policy changes

About you

• Experience in the management of bodily injury claims within a Workers Compensation environment
• Ability to interpret and analyse complex information, extract meaningful insights along with the application and interpretation of legislation
• High attention to detail and technical proficiency with systems, software, databases, reporting and communication tools
• Excellent verbal and written communications skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL

What's on offer

• Be part of a team that's open minded, supportive and genuinely focussed on customer outcomes
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
• Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
• The opportunity to take part in our Employee Share Purchase Program and own a piece of your employer

At Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow and contribute their unique perspectives to our collective success and reach their fullest potential.

Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

#LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.