(Senior) Change & Process Specialist to Debt Management

Helsinki, FI, 500 København S, DK, 2300 Stockholm, SE, 111 46

Job ID: 22965

Would you like to strengthen the high risk value chain by developing and strengthening the processes and ways of working in Personal Banking Business Area? We are now looking for passionate Senior Change & Process Specialists who enjoys making the complex simple, and strives for creating relevant and best in class solutions for a very important and prioritized area in the bank. At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger. About this opportunity

Welcome to the Debt Management unit – a Nordic unit of Change & Process Specialists, Project Managers, Business Risk Managers etc. in PeB COO working closely together cross borders and units. We add value by creating sustainable solutions related to Nordea’s debt management processes and have a very important role in driving changes in the area. We believe in the agile way of working and insist on having fun while making a difference. In the position as a Senior or Change & Process Specialist, you will play an instrumental role in driving the growth and maturity of our processes. You will engage with key stakeholders across the bank to capture and prioritize requirements into a modern solution. You will have the opportunity to expand your own capabilities and contribute to a robust change execution structure.

As the Senior Change & Process Specialist you will:

• Work with different projects etc. Forbearance and Unlikeliness to Pay (UTP) where we aim to be regulatory compliant and create great customer experiences with efficient processes and solutions
• Coordinate development across the value chain to secure operational excellence
• Identify and define business requirements and support IT throughout the development process
• Juggle between many different tasks in a high pace with a high level of responsibility within e.g
• Planning and execution
• Problem identification and solution generation
• Complex analytical tasks and process mapping
• Communication and stakeholder management
• Align with Nordic colleagues to secure a scalable processes across the Nordic countries
• Ensure that the processes comply with relevant requirements and that risks / issues are adequately considered and handled
• Contribute to the process development by sharing your ideas and collaborate with colleagues and stakeholders

Welcome to a great unit, where we work closely together cross borders and value chain. Location will be Helsinki or Stockholm. Who you are

Collaboration. Ownership. Passion. Courage. These are the key values that guide us in being at our best – and that we imagine you share with us.

We are looking for candidates who are motivated, structured and self-driven with a commitment to capture, analyze and communicate requirements and have a passion for simplification. In other words, we believe that you:

• Have an excellent business orientation and credit knowledge
• Have excellent problem-solving skills and a structured way of working
• Have great analytical skills and is capable of working independently and in teams
• Have excellent facilitation and stakeholder management skills
• Have strong communication skills (written and spoken), and the ability to interact and make an impact on all levels in the organisation
• Have a curious and customer-centric mindset, with a can do attitude and passion for change
• Enjoy working in a changing environment and in an ambitious team
• Have a suitable educational background or competence gained via work experience, preferably from working with credit area
• Are fluent in local language and English, both written and spoken
• Have excellent people skills that help you to collaborate between units in a calm and constructive manner

If this sounds like you, get in touch!

Next steps Submit your application no later than 07/11/2024. For more information, you’re welcome to contact Pia Iivonen, mob. +358 50 342 9679. At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

For candidates in Sweden only - ​For union information, please contact [email protected] or [email protected].