Training Specialist, Greater China Region

Requisition ID 1897 - Posted - China - Retail / Service - Mid-Senior Level - Shanghai, China

Bang & Olufsen are seeking a training specialist to uplift our retail capabilities in China, Taiwan and Hong Kong.

Our Training Managers are responsible for the overall education of all customer-facing employees in their region. This includes training across product knowledge, sales ceremony, brand knowledge as well as education for retail management.

Key responsibilities

• Oversee all training activities for the allocated markets
• Support and educate the B&O Retail Partners by following our learning journey and delivering onboarding sessions, sales and sales refresher classroom training.
• Regular contact with top tier retail and distribution partners
• Conduct webinars, where classroom training is not possible or not reasonable.
• Involvement in local dealer meetings, inputting expertise into press events, product launches and similar activities.
• Participate in the local sales team meetings to translate their focus into ongoing training.
• Ensure the sales teams are knowledgeable of the current product portfolio.
• Keep the dealers fully trained on Beocampus – Bang & Olufsen´s E-Learning platform.
• Active involvement in redeveloping existing sales and product trainings to keep the material up to date and on highest standards.
• Encourage and contribute towards a positive attitude towards the brand, the products, and the organization throughout the region.

What you bring
We are seeking a trainer who has experience in developing and delivering training activity within a luxury retail environment.

Moreover, you bring:

• Over 3 years experience in adult teaching either soft skills and product skills
• Formal education in Training and Development, or similar
• High affinity for luxury products, and interesting the audio visual industry.
• Proven record of actively developing and implementing courses in the luxury industry.
• Experience in training for product launches.
• Proficiency user of Microsoft 365 package such as PowerPoint, Word, Excel, SharePoint etc.
• Comprehensive presentation skills. Experience presenting to groups through various media formats, PowerPoint, Flip Chart, online media etc.
• Expert communication skills, proactively contacting stakeholders, establishing professional relationships to people in all markets
• Continuous learning – keeping yourself updated regarding product knowledge and new training techniques
• Fluency in English is mandatory
• Fluency in Mandarin is mandatory

What we offer
This role will be a part of the global training team, consisting of 5 commercial training managers, 2 technical training managers and a digital team of four. We are based in 7 countries across Europe and are constantly in close contact through digital team meetings to make sure that we are aligned, motivated and on top of our tasks. With multiple physical meetings per year we maintain a positive team spirit and the close contact among colleagues.

With approximately 1,100 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: Competitive salary and benefits package.

Location: Shanghai, China

Start date: As soon as possible.

Travel: Approx. 20%

How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 8th November 2024.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our TA Specialist, Grant Stevens-Bulmer on [email protected]. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has for more than 99 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.