Support Services Team Leader

Support Services Team Leader

Job Title: Support Services Team Leader
Duty Station: South Kordofan, Kadugli
DRC Sudan
DRC has been present in Sudan since 2004, delivering life-saving programming in protection, emergency response, shelter, food security and livelihoods, disaster risk reduction, camp management, and humanitarian mine action. DRC has implemented projects in Central Darfur, South Kordofan, Gedaref, Port Sudan, and White Nile. Sudan hosts one of the largest displaced populations in Africa, with over 3.7 million internally displaced people and over 1.1 million refugees from South Sudan, Ethiopia, Eritrea, Central African Republic, Chad, Yemen and Syria. Against a background of political crisis, Sudan faces economic and social turmoil, with sharp increases in food and energy costs, further exacerbated by disease outbreaks and ongoing conflict.

The purpose of the Support Services Team Leader is to coordinate the support functions at Area Office and off-load the Area Manager on support functions. The responsibilities will encompass all the support activities of DRC South Kordofan office. This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.

Overall purpose of the role:

• Line management of support staff such as Finance, HR & Admin and Supply Chain/Logistics/ICT
• Member of the Area Management Team
• Compliance with and adherence to DRC policies, guidance and handbooks and donor/auditor requirements
• Provide input on operational support to the Area Plan of Action, and coordinate and align operational support with program plans at Area level
• Responsible for ensuring quality support to project implementation
• Facilitate, Area Support Budget, including support cost, under supervision of the AM; Ensure effective budgetary control, and adherence to DRC and donor policies and procedures
• Responsible for developing regular reports on Area level to Country Office and AM
• Responsible for implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance)
• Facilitate trainings for programme staff on finance, logistics and HR procedures
• Responsible for technical capacity building of support staff (HR, Logistic/ICT and Finance)
• Ensure close coordination and maintaining excellent working relationship with local authorities and relevant stakeholders.

Support in ensuring safety and security of DRC staff, premises and assets in the operational areas.

Responsibility and Tasks:
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever the context changes significantly.

• Advice and support Project Managers and Support Staff in the implementation of support related SOP’s.
• Ensure strong coordination with County Office support departments and act as the focal point for coordination of support departments between the Country Office and the Area Office.
• Contribute to strengthen the Area level implementation through the dissemination and monitoring of relevant SOPs and procedures.
• Oversee implementation of identified risk mitigation measures, including compliance spot checks in line with anti–corruption risk mapping
• Under the country office and AM’s guidance, ensure compliance with Securing Supporting Documentation (SSD) SOP as well as the existing Country office Data Management System.
• Responsible for support resource allocation on the area level in line with Master Budget and available donor budgets.
• Ensure that thorough and effective budgetary control is in place, and ensure accountability and donor compliance in all financial documentation
• In line with guidelines and under supervision of AM, coordinate and align operational support with program plans at Area level, ensuring procurement plans, HR plans and spending plans for each project are in place and in due time.
• Oversee HR procedures based on the global people policy, including recruitment, development, performance, contracts, well-being and people planning
• At the direction of the Area Manager and the Head of Support, participate in the investigation of allegations of suspected fraud or misconduct and produce required reports.
• Act as DRC Code of Conduct focal point, including training and implementation

Hold/lead weekly coordination meetings for staff, recording minutes and action points

Experience and technical competencies:

• At least 3 years of relevant work experience at a management level
• Sound knowledge on cost planning, budgeting, and financial reporting
• Experience in management of HR and administrative teams
• Good knowledge of procurement procedures of INGOs
• Experience of working with DRC’s main donors (UN Agencies, ECHO, SIDA, BHA etc.)
• Full professional proficiency in English

Education: (include certificates, licenses etc.).

• Bachelor's degree in relevant field

Computer skills (including MS Office package)

Languages: (indicate fluency level)

• Fluency in written and spoken Arabic

Good command in written and spoken English.

Competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with our vision and values.

We offer
Contract length: 12 months

Level: Management G

Salary range: USD 1836-2068
Location: Kadugli

Expected Start date: As soon as possible

Note: Female candidates are highly encouraged to apply:
Application process:
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note.

Applications Closing Date: 31 /10/2024

Need further information?
If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.

For further information about the Danish Refugee Council, please consult our website www.drc.org

Department: , Nairobi

Location: Kadugli