Global Learning & Development Associate

Job Title
Global Learning & Development Associate

Business/Department
Global Shared Services

Job Category
Talent

Location
Global (multi-location)

Closing Date
29/11/2024

Job Description
Maximize your potential. Tackle the world’s toughest problems.
Build expertise in areas that matter to you. Become a global development leader.
ABOUT DALBERG
We are a global group working to build a more sustainable planet and inclusive societies where all people can thrive. As a diverse, purpose-driven community of professionals, it works in collaboration with local communities and global networks to create bold and equitable solutions and develop the next generation of impact leaders. Dalberg brings together strategy and management consulting, equity-centered community design, data, research, implementation, and communications to achieve its mission of solving the most pressing challenges of our time through systemic change. We are from everywhere, at home anywhere - an African and American company as much as an Asian, Latin American, Middle Eastern, and European one.

Dalberg is a place where a diverse mix of talented individuals are able to practice transparency and openness while maintaining independence of thought – whether it’s how you identify, where you come from, the languages you speak, the person you love, or the way you worship. Dalberg is a home where people feel safe, understood, nurtured, and encouraged to grow.

As a team of 640+ people from 55 countries, speaking over 90 languages collectively, with 46%+ female leadership team, Dalberg places diversity, equity and inclusion principles at the heart of our organization and the work we do alongside our clients, partners and communities.

Established in 2001 by experienced private sector consultants, Dalberg operates from 25+ worldwide locations. For more information, please visit Dalberg.

ABOUT DALBERG ADVISORS
Dalberg Advisors is a strategic advisory firm combining the best of private sector strategy skills and rigorous analytical capabilities with deep knowledge and networks across emerging and frontier markets. We work collaboratively across the public, private and philanthropic sectors to fuel inclusive growth and help clients achieve their goals.

ABOUT OUR CLIENTS
Our clients come to us with some of the most difficult global problems, seeking solutions where the obvious ones have failed. We are entrepreneurs and innovators, designers and creative problem solvers, thinkers, and doers who supply new ideas, drawing from a deep base of knowledge that cuts across sectors and geographies and is growing every day. We partner with and serve communities, governments, and companies throughout the world. Some of our recent clients include foundations such as the Bill and Melinda Gates Foundation, corporations such as Pepsi and Vodafone, multilateral institutions such as the World Bank and the Inter-American Development Bank, UN agencies such as UNICEF and the UNEP, and government agencies such as the Ethiopian Ministry of Innovation and Technology, USAID, and India’s NITI Aayog.

LEARNING & DEVELOPMENT ASSOCIATE ROLE
A core part of Dalberg's mission is to help build future leaders in the social impact sector and maximize the impact that they and Dalberg can have on the world. Dalberg has established and continues to expand a robust learning and development team focused on designing, coordinating, and implementing our global and regional training offerings. This function is led by the Global Learning and Development Manager, who collaborates closely with regional and business-specific training teams and governance committees.
The Learning & Development (L&D) Associate will play a pivotal role in bringing training initiatives to life across the firm. Working closely under the supervision of the Global L&D Manager, the L&D Associate will be responsible for executing in-person and virtual global training sessions, maintaining and updating high-quality training content and systems, and driving engaging communication strategies. The role also involves ensuring that staff fully utilize available training resources while reinforcing the use of the Dalberg Craft, which guides the quality and consistency of our projects.

ABOUT YOU

• You are eager to learn and engage with diverse perspectives, with a strong interest in understanding how social impact occurs and the factors that drive it
• You are a self-starter and problem solver who takes ownership mentality and identifies problems to solve and acts on what is needed to get results
• You have demonstrated ability to work across business functions, including excellent customer service and strong facilitation skills and are highly adept at managing stakeholders across all levels of seniority
• You have a high level of comfort with and embrace technology and systems as a solution
• You have experience with training content generation, management, and systems as well as comfort working with communications, marketing and publications professionals
• You are comfortable with ambiguity, like the space to work independently without too much regular, ongoing interference
• You are a team player that knows how to build consensus and are willing to give and receive honest feedback, including supporting junior team members with their own growth and performance
• You are open to travel during the role, notably 6-8 times per year, to execute our in-person trainings

SPECIFIC SKILLS AND BACKGROUND

• 2-3 years of work experience, with at least 1-2 years in a Learning and Development role or program operations role.
• Experience planning and executing complex in-person and virtual events is highly desirable; experience in Learning & Development is a plus.
• Excellent written and verbal communication skills, with strong interpersonal abilities. Fluency in English is required, and fluency in French or Spanish is a plus.
• Proven ability to multi-task and work both independently and as part of a team.
• Superior organizational and time management skills, with keen attention to detail.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), with experience in supporting budgeting and cost estimates.
• Prior experience in customer or client service roles is highly preferred.

WHAT YOU WILL DO AND HOW YOU WILL GROW

• Coordinating, designing and executing global training programs (50%)
  • Execute 10 global training programs annually, with 6 conducted in-person, in collaboration with the L&D lead for support.
  • Collaborate with the Events Manager and Operations Team to source training locations, analyze costs, and make decisions to support effective delivery.
  • Responsible for managing participant enrollment, executing communications to participants and facilitators, troubleshooting issues day-of, and technical and logistics support.
  • Develop reports and dashboards to track key performance indicators (KPIs) such as attendance, completion rates, satisfaction, and performance impact.
  • Conduct periodic measurement and evaluation for global trainings, including developing and drafting reporting with L&D Manager for relevant governance committees.
• Managing design and uptake of global training assets and systems (30%)
  • Oversee the management and promotion of training resources on platforms like Dalberg Academy and Kubicle, ensuring effective uptake by staff across regions.
  • Take responsibility for the execution of smaller, bite-sized training programs that target specific skills or development needs
  • Create consistent and thoughtful communications for both (1) staff inquiries, serving as points of contact and experts on available training assets and systems; and (2) staff adoption of training resources, including coordinating with internal strategic communications teams and knowledge management team, reinforcing alignment with Dalberg Craft
• Special projects and supporting regional and local training efforts (20%)
  • Support regional training teams by identifying key insights from various trainings to ensure they are effectively scaled across regions.
  • Gather feedback from regional trainings and provide actionable recommendations for improvement.
  • Collaborate with regional teams to catalog and distribute relevant training materials.
  • Advise stakeholders on best practices for developing and delivering customized training initiatives, ensuring they align with global L&D standards and regional needs.
  • Lead or participate in special projects aimed at improving training strategies, processes, or content across the firm.
  • Provide on-demand support for ad-hoc training requests or strategic L&D initiatives, ensuring alignment with global goals.
• COMMITMENT 1: We commit to publishing internal Dalberg DEI reports annually, to hold ourselves accountable, report on progress and share lessons from our regional DEI plans.
• COMMITMENT 2: We commit to delivering regular training for all staff (including leadership) on how to engender inclusive workplaces and mitigate unconscious bias.
• COMMITMENT 3: We commit to addressing imbalances in how power and privilege are formally distributed and informally exercised across the firm.

Please submit your application at our Career Centre by 11:59PM EST on 29th November 2024.
During the same recruitment period, please only apply to one position at Dalberg. This position should be the role best suited to your current professional experience and to your first preference location. You will have the opportunity to rank your next 2 location preferences within your application, in case there are openings in other offices.

Candidate applications will be considered on a rolling basis. A candidate’s specific title and level of entry will be assessed during the interview process.

Dalberg values its people and recognizes the importance of balancing professional and personal demands. Qualified and interested candidates irrespective of age, gender, race, religion, background, or ethnic affiliation are encouraged to apply for the vacancy.

We have also pledged to three commitments for Diversity, Equity and Inclusion (DEI) across the firm: