Service Business Analyst

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

Job information

Reference Number
JR-0030721

Job function
Service

Position type
Full time

Site
Gladsaxevej, 2860 Soeborg

Would you like to join an international company, which has been voted among the top 10 in Denmark on LinkedIn when it comes to growing your career? Come and join our Service Analytics team as a Business Analyst. In this role, you will be at the heart of our service business, immersing yourself in a myriad of business topics and supporting service management in strategic initiatives. You will play a pivotal role in deciphering complex data, identifying trends, and providing insights that will shape our organization's trajectory on a global scale. “You’ll be able to influence how we work as you’ll be working closely with the leadership team and decision-makers who will draw upon your input,” says Thuy Van Le Nguyen, Service Analytics Manager

Your responsibilities and tasks:
Welcome to Service Analytics team

Our Service Analytics team is responsible for leveraging the data and analytics technologies to provide transparency and uncover hidden opportunities for business growth and efficiency improvements in in the Liquid & Powder Technologies (LPT) Division - Service organization.

Located in Copenhagen area, Denmark, you will be part of a team of experienced data specialists. You will work closely with various departments and stakeholders to identify and analyze business requirements, developing operational service reporting and key performance indicators (KPIs), and to support the implementation of initiatives that drive business growth and operational excellence.

Your responsibilities and tasks will be:

• Develop and maintain operational service reporting and KPIs related to spare part management, product performance, customer analysis, etc.
• Manage change request and demand process with internal and external stakeholders for new and existing analytics applications
• Support leadership team with developing metrics and analyzing performance and trends to monitor impact and identify areas for improvement
• Train and support users of data tools and systems on a global scale
• Generate comprehensive reports / dashboards and presentations that communicate key findings and recommendations to stakeholders at all levels of the organization.

It will be a mix of data analysis/outcome communication and business requirement definition/demand management.

Your profile and qualifications:
Data specialist with excellent communication skills

In this role, collaboration is the key to success, as you will are part of a large and global organization with various data sources and many interdependencies between teams. It is not just about collecting and analyzing data – it is about understanding the business needs, collaborating with IT department to develop a solution together, onboarding colleagues and communicating findings to stakeholders across diverse functions and regions.

Moreover, we imagine that you:

• Are passionate about understanding a business problem and applying Data & Analytics to try and solve them
• Have >5 years of work experience as business analyst
• Have strong analytical skills with a keen eye for details
• Have experience in setting up and implementing data models in ERP systems (SAP is an advantage)
• Have experience with ETL, data visualization and analysis tools such as Alteryx, SAP Analytics Cloud (SAC), SAP Analysis for Office
• Love (data) storytelling and use visualizations of data to explain facts
• Experience with SAP Fiori and Data Bricks is an advantage
• Experience with Customer service is an advantage
• Have excellent communication and presentation skills and excellent command of English.

As part of GEA journey to better service our customers and engineer for a better world, we are building a Service Analytics function. The team is working across the Service organization, ranging from exploring business growth opportunities, pricing, delivery performance optimization to customer satisfaction management. We see so many opportunities for what we can accomplish together. At the same time we believe that our work is not just about analyzing data or building models, but also about learning and having fun together.

We can offer you:

• Work on interesting problems as described above, and you are encouraged to spot new opportunities or to collaborate with Data analytics colleagues in other areas
• Opportunities to have a global impact with your work
• Flexible and friendly working environment with possibility to work from home
• International environment with opportunities to grow in diverse areas across geographies
• A team of great colleagues to learn with and from
• Continuous learning opportunities.

Want to join us?

If you recognize yourself in this position, send your application and CV as soon as possible and no later than January 19th, 2025.

We employ a diverse mix of men and women of different nationalities and ethnic groups, orientations and backgrounds. We value these differences and encourage the most talented individuals to apply.

We look forward to hearing from you.