Student Assistant, Digital & Project Excellence

Student Assistant, Digital & Project Excellence

Description
We are looking for a Student Assistant to join us in the Digital & Project Excellence department. You will be a part of the Grant Management System (GMS) team, focusing on our SmartSimple-based GMS called NORMA. NORMA is used to receive and assess research grant applications, administer and pay out grants, and is used by both internal staff as well as a range of external users.

The Job
As a student assistant, you will work closely with your colleagues in the Digital team and co-workers across the Foundation. Your primary tasks will include:

• Providing guidance and troubleshooting to internal & external users via Zendesk and email focusing primarily on technical issues and other questions related to applications and grants

In the coming years, the Foundation will broaden its scope and increase its grants for scientific, humanitarian, and social purposes. As a consequence, we are a growing organization, which means new job openings and exciting opportunities for employees to be part of forming the future of the Foundation.

About the Novo Nordisk Foundation
Established in Denmark in 1924, the Novo Nordisk Foundation is an enterprise foundation with philanthropic objectives. The vision of the Foundation is to improve people’s health and the sustainability of society and the planet. The Foundation’s mission is to progress research and innovation in the prevention and treatment of cardiometabolic and infectious diseases as well as to advance knowledge and solutions to support a green transformation of society.

To apply, please send your CV, cover letter, and high school/university transcripts by clicking on the “Apply” button.

Expected start date: 1 January 2023.

We encourage you to send your application as soon as possible and no later than 22 November 2024.

Application and Information
For more information, please contact Technical Support Specialist Emil Gehin on telephone +45 2242 6506 / e-mail: [email protected], or Solution Architect Kurt Mathiesen on telephone +45 6170 7537 / e-mail: [email protected].

• and as part of a dedicated team that is passionate about creating value for society

• with key actors within research and development in Denmark

• on important projects that benefit society

Working at the Novo Nordisk Foundation
We offer a committed and professional workplace in which we emphasize ensuring that our colleagues thrive, are challenged and have opportunities to develop their potential. A career at the Novo Nordisk Foundation gives you the opportunity to work:

• Strong communication skills and fluent in English and Danish (written as well as oral)

• Strong attention to detail

• Systematic and structured in their approach to problem solving

• Service minded, a strong team player and can both initiate and finish tasks independently

Personal Qualifications
We are looking for a candidate that is:

• Previous experience with user support or help desks, e.g. in systems such as Zendesk, would be beneficial, but not a prerequisite

• Have a basic understanding of usability and user-experience design

• Are studying a BSc within Information Studies, Business Informatics, Digital Design and Interactive Technologies or Digital Management/Information Systems at the University of Copenhagen, ITU, CBS, or similar

Furthermore, we expect that you:

Professional Qualifications
The preferred candidate will have a keen interest in IT systems combined with a flair for providing fast, efficient, and high-quality user support for a wide range of different stakeholders.

The working hours is approximately 15-20 hours per week in coordination with the other student in the team and with flexibility to accommodate studies and exams.

The GMS team already comprises of 3 full-time employees and a student assistant, all with various cross-disciplinary backgrounds within IT. As a team, we strive to deliver the highest quality service while promoting a trust-based feedback culture and a fun working environment.

• Participating in usability testing of the system and technical configuration of NORMA

• Participating in training of new users, producing manuals, and creating training videos for internal and external users

• Assisting your colleagues in the Foundation with setting up new open calls for applications, exporting reports and other day-to-day tasks