Field Service Manager DK/NO
Alfa Laval
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who You Are
You are a positive networker with strong communication skills and a collaborative, dialogue-seeking approach. Organized, self-driven, and motivated, you aim to achieve high customer satisfaction in our service tasks. Being hands-on and engaging in the operational aspects of the role energizes you.
About the Job
The primary goal is to lead our field service transformation and deliver an outstanding customer experience. This is achieved by ensuring service satisfaction through deploying Field Service Engineers (FSEs) and/or service providers with the appropriate skills and attitude at the right place and cost.
Key Tasks:
- Secure a strong QHSE culture within the Field Service organization
- P&L responsibility for DK & NO
- Planning training and development to maintain essential competencies
- Providing technical support to FSEs in their work
- Ensuring high resource utilization throughout the year
- Conducting annual performance development discussions
What You Know
You likely have at least 5 years of relevant experience in fields such as the marine business, process industry, or a similar area. You have a few years of experience as a people manager, ideally with a background in working with employees across different locations or countries. Proficiency in at least one Scandinavian language and English is required.
Practicalities
You will be placed in either Denmark (Copenhagen or Kolding) or Norway (Sandvika) with reporting line to the Nordic Field Service Manager.
For more information, please contact
Niclas Fagerberg, Nordic Field Service Manager at +46 708477022
Please send your application no later than 30th of November.
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Location: Soborg
Additional location:
- Sandvika
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