Få opslag som dette inden alle andre

Service Operations Manager – Europe, PCI – CVI

Philips Danmark A/S



The Service Operations Manager – Europe, PCI – CVI leads the L1 support team, provides first-line technical support and troubleshooting, delivers customer training, and ensures system functionality while collaborating with cross-functional teams to meet service and performance goals.

​This role ensures exceptional technical support for CVI products, driving customer satisfaction and maintaining system functionality through effective problem resolution, leadership, and collaboration.

Your role:

  • Lead the CVI L1 support team in the assigned territory, fostering team growth and technical development.
  • Collaborate with CVI L2 support and other team members to meet customer commitments.
  • Manage and qualify customer calls for CVI products in the assigned region, providing first-line technical support and troubleshooting.
  • Escalate complex issues to the Business Unit (BU) and act as a communication link between field teams and BU.
  • Maintain customer satisfaction by ensuring timely and effective problem resolution and follow-up.
  • Perform system maintenance during onsite visits and provide training for customers and internal users.
  • Liaise with customers, field organizations, BUs, and third-party partners to address technical issues.
  • Collaborate with the BU to test hotfixes and new product releases, ensuring systems remain current.
  • Stay up to date with relevant technology and technical requirements of CVI products.
  • Ensure accurate and timely completion of administrative tasks and documentation, including call logs, tickets, and quality processes.

You're the right fit if:

  • You have a Bachelor’s degree in Computer Science, Medical Informatics, or equivalent.
  • Leadership experience in technical customer-facing roles.
  • Experience with Philips cardiology suite (ISCV, XPER) is an advantage.
  • Proficiency in Windows OS, Windows Server, SQL, networking, and clinical IT infrastructure.
  • Familiarity with hospital IT interfaces (DICOM, HL7) and clinical workflows.
  • Excellent communication skills (English & German required; French desirable).
  • Strong problem-solving, analytical, and IT/networking abilities.​

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

#LI-EU

Locations
Horgen, Switzerland

Vienna, Austria

Copenhagen, Denmark

Eindhoven, Netherlands

Milano, Italy

Stockholm, Sweden

Brussel, Belgium

Opslaget er indhentet automatisk fra virksomhedens jobsider og vises derfor kun som uddrag. Log ind for at se det fulde opslag eller gå videre til opslaget her:

læs opslaget hos Philips Danmark A/S



gem
husk frist
print
send til mig
Ansøgningsfrist: snarest muligt
Geografiske områder

Jobsøgerinteresse

Hvor meget interesse vækker opslaget hos de jobsøgende? Log ind og se, hvor populært opslaget er.



Øg dine chancer for at blive set - angiv i din ansøgning, at du har set opslaget i Akademikernes Jobbank

Ansøg
Se jobkategorier i opslaget Se flere lignende opslag Opgrader opslaget
Få opslag som dette inden alle andre


Philips Danmark A/S

Frederikskaj 6, 1780 København V

Royal Philips, Holland, er en førende virksomhed indenfor sundhedsteknologi, der fokusere på at forbedre folks helbred samt muliggøre bedre resultater i hele sundhedsspektret fra sund levevis og forebyggelse til diagnoser, behandling og pleje i hjemmet.

Vi accepterer uopfordrede jobansøgninger: Søg via vores websider

Mere info om virksomheden

Talentefterspørgsel Alle aktuelle job

Følg og udforsk


https://jobbank.dk/job/2687837//
Karriereprofil i Jobbanken
Opret karriereprofil: Automatiser din jobsøgning med jobagenter, få adgang til nyeste job før andre og bliv synlig for arbejdsgivere med en talentprofil.