Customer Operations Coordinator

Would you like to join us on the journey towards a 4-day work week? Do you have experience with Dynamics 365 Business Central? Are you detail-oriented and thorough? If so, you might be the perfect fit for the role of Customer Operations Coordinator in Hinnerup.

PanzerGlass™ is one of the preferred brands for screen protection. Founded in Denmark, we are a global company with approximately 200 employees. We are on an exciting growth journey, with offices in Denmark, Dubai, China, Germany, Poland, Spain, and more. Our goal is to become one of the world's leading providers of screen protection, committed to maintaining the highest standards in quality and sustainability.

You will join our Global Customer Operations team, responsible for order management and customer service for our B2B (retail and corporate) and B2C (eCommerce) customers, as well as supporting our global, remote sales teams.

The team is truly global, with colleagues in Denmark, Dubai, Hong Kong, and the Philippines. We collaborate closely, regardless of geographical distance.

Key responsibilities
Your specific duties will include:

• Handle and process orders, enquiries, claims and questions from our customers in a timely, professional, and friendly way.
• Handle special customer tasks including booking deliveries through customer portals and systems, providing correct documents for the shipments.
• Deal with order confirmations, returns, replacements and tracking of deliveries.
• Support our global remote Sales team with various customer-related tasks.
• Help our customers all over the world with tasks, questions, and support.
• Take part in handling trade across borders with the necessary logistical documents for each order.
• Deal with trade outside the EU and the associated handling of this.

Your profile
Most importantly, we are looking for a colleague who understands what excellent customer service requires. You enjoy working with customers, who find you to be a positive and enthusiastic person with a "can-do" attitude. You have a friendly personality, are curious, and eager to learn from others.

You recognize the importance of following up and ensuring your customers and team are well-informed and receive timely responses.

Experience with Dynamics 365 Business Central is an asset. Additionally, we expect you to be comfortable working with Teams, Outlook, and Excel.

Given PanzerGlass's dynamic nature, you should be prepared for rapid and ongoing changes while also being comfortable with some repetitive tasks. We expect fluency in both written and spoken English.

We offer

• a company with best-in-class employee survey results. We are listed among the best workplaces in Denmark and Europe
• a culture of inclusivity and global collaboration, valuing and celebrating diverse perspectives
• to join our trial for a 4-day workweek (read more here https://bit.ly/3nGpzY6)
• a unique opportunity to join a global, fast-growing sales organisation
• great opportunity for professional and personal development
• professional and highly skilled colleagues who set the bar high
• flexible working hours

Questions & Application
If you have questions regarding the position or PanzerGlass, please contact our Senior Manager, Customer Operations: Pernille Ege Møller via email: [email protected]

Due to GDPR laws and regulations, we are not able to accept any applications sent by email. Please submit your application on our Careers Page: www.careers.panzerglass.com.
Start date: As soon as possible.

Department
Customer Operations, Europe

Locations
Aarhus/Hinnerup Headquarters