Training and Knowledge Management Expert

This is Worldline
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity
We are looking for an experienced trainer who will be responsible for creating and delivering technical and administrative trainings on our Payment platform to new and existing employees in the Customer Services organization. It will be your task to assure that the quality of these trainings remains high and applicable. Supporting in documentation, collecting material, building digital training packages and make it available for all.

Day-to-Day Responsibilities​

• Identify training needs in the area of our payment solutions
• Collaborate with different departments to ensure that trainings, articles and work instructions are aligned with the end to end processes
• Develop trainings and make sure it is created in a standardized way and digitalised way
• Continuously improve these trainings in a structured way
• Able to pick up topics and deep dive where relevant and create more practical exercises and better learning experiences
• Deliver train-the trainer sessions and ensure training delivery meets our standards
• Continuously update the knowledge articles and work instructions, and ensure they are always up to date and align with regulations
• Create tests/quizzes/certifications and report on results by using our learning platform
• Evaluate and report on training activities

Who Are We Looking For
People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means, you:

• Have a university degree or equivalent experience
• Minimum of 3 years’ experience in Knowledge Management area and delivery, preferably in technical support in a FinTech-environment
• Familiar with basic web technology, skills to read and adapt code following guidelines
• Proven experience to work in an intercultural/international environment
• Proficient in tools related to eLearning creation and Office tools
• Fluent in spoken and written English
• Strong linguistic skills to write content in a concise and comprehensible way
• Strong relationship builder, excellent communicator
• Strong organizational skills, able to handle multiple priorities and problem solver
• A mentality for continuous improvement
• High flexibility and willingness to travel if/when needed
• Experience within the payment industry and of payment products is an advantage

Perks & Benefits
At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• You will be part of our Nordic team within the SMB Customer Service unit and will report to the Head of Customer Service Nordics.
• You will be closely working with internal and external project managers, subject matter experts and other stakeholders, creating, maintaining and optimizing the training material. You will also have interactions with external partners and clients.
• We are committed to continuous improvement. We are always looking for new and innovative ways to improve our efficiency and quality, build excellent solutions, and grow customer happiness. You will experience this in your everyday life as a Worldliner.
• Preventive health contribution
• Health check – Every 2:nd year
• Private Health Care Insurance (EuroAccident)
• Parental pay and pension during 12 months of parental leave
• Benefit portal with many great offers, plus more.

Shape the evolution
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.