IT Support Technician

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Imagine what we could learn if we could build a machine so powerful that it could look deep inside the very materials that the universe is made from. A device that could actually let us see the atoms and molecules that make up the structure of substances. Imagine the new discoveries we could make, the new materials we could develop and how much we could learn about ourselves and our universe.

The European Spallation Source is one of the largest science and technology infrastructure projects being built today. The project includes the most powerful linear proton accelerator ever built, a five-tonne, helium-cooled tungsten target wheel, 15 state-of-the-art neutron instruments, a suite of laboratories, and a supercomputing data management and software development center. In the context of its history and future as a scientific organisation, however, it is more than the sum of its parts. It is a brand-new Big Science organisation and we are building it from the ground up.

Come and build the future of Science with us!

About the role:
We are seeking a dedicated IT Support Technician to join our IT Operations & Support Group within our IT division, whose primary responsibility is to maintain, enhance, and guide the IT platform to align with the evolving needs of our projects. Our mission is to ensure the availability of a stable and accessible IT infrastructure, with the IT helpdesk committed to delivering high-quality service and support.

In this role, you will be responsible for providing technical assistance to colleagues and project collaborators. This includes addressing inquiries and resolving computer-related issues, whether in person, via telephone, or through remote connections. Your duties will encompass assisting users with various aspects of computer hardware and software, including printing, installation, word processing, email and operating systems. Additionally, you may be tasked with educating users on the software and computer applications commonly utilized within our environment and creating instructional materials, such as user guides.

As part of your position, you will according to schedule, staffing the IT Helpdesk, managing incident reporting and fulfilling requests related to IT operations and support services and be placing and receiving order for essential IT equipment, software and materials. Further, you will be main responsible for purchasing for the entire IT Division and you will contribute to our knowledge management by writing and updating user guides in the form of knowledge base articles and how-to documents.

This is a full-time, permanent position with 6 months´ probationary period based at the ESS Campus in Lund, Sweden.

About you:
To thrive with us in the IT division, you need to be a highly motivated, driven and responsive person. You possess strong problem-solving skills and demonstrate keen ability to analyze issues and develop effective solutions.

A customer-focused mindset is vital for this position, as you (together with your colleagues) will be the face of the IT help desk, providing support to users with a curious and understanding approach. The ability to work collaboratively in a team environment and adapt to changing circumstances is also crucial, as IT support often requires flexibility and teamwork to resolve issues efficiently.

Furthermore, you have a degree in Information Technology, Information Systems, Computer science and other related field. You demonstrate strong organizational skills and attention to detail, ensuring that all tasks, from incident management to documentation, are completed accurately and thoroughly. You have a proactive attitude towards learning and professional development is encouraged, as technology is constantly evolving as well has having excellent communication skills, to convey technical information clearly and patiently to users of varying skill levels.

The working language of ESS is English but it would be great if you could also work in Swedish as well.

If you are passionate about IT support and committed to providing exceptional service, we would love to hear from you!

What can we offer?
Aside from the chance to work at truly unique big science project, you can also expect:

• An opportunity to contribute to the future discoveries within neutron science.
• A stunning, brand new workplace filled with innovative minds and brilliant people from across the globe.
• A challenging, innovative and stimulating work environment.
• Market competitive compensation that is individual and differentiated according to role, responsibilities, individual skills, abilities and achievements.
• 25 days of annual leave, as well as more than 10 days of public holiday and company days off or days with limited working hours.
• Monthly pension contributions on top of your salary.
• Flexible working arrangements and a real work-life balance.

If you see yourself in what we’re looking for, please provide your CV and motivation letter in English by clicking on “apply” and following the instructions. Please be aware that we can only accept direct applications made via the ESS website.

Certain roles at ESS require health and safety checks and/or security clearance procedures, which will be performed as part of the recruitment process.

We review applications continuously, so don’t miss out! Submit your application as soon as you can and quote the job reference number ESD-38500 in your application.

For more information regarding the ESS recruitment process, please contact Sara Tenggren – HR Generalist – at [email protected]. For further information regarding the position, please contact the Johan Olander – Group leader for the IT Operations & Support Group – via [email protected].

For trade union information, please contact Unionen representative Mikael Johansson on [email protected] or SACO/Swedish Association of Graduate Engineers representative Marc Kickulies at [email protected]

We look forward to receiving your application soon!

URL to this pagehttps://europeanspallationsource.se/careers/vacancies?rmpage=job&rmjob=1752&rmlang=UK

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