IT Support Specialist - Team Lead

Title:
IT Support Specialist - Team Lead
IT Support Specialist - Team Lead
This is Worldline
We are the innovators at the heart of the payments technology industry, crafting how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity:

As a Support Engineer and Team Coordinator, you’ll not only provide technical support for our Point of Sale (POS) systems but also take on a pivotal role in coordinating and guiding your team to success. This dual role combines your technical expertise with leadership, ensuring seamless team operations while maintaining a customer-focused approach. Joining our international team in Warsaw, you’ll play a crucial part in helping our global customers — from small businesses to international corporations — navigate and resolve their challenges efficiently.

Day-to-Day Responsibilities:

• Act as a team coordinator, ensuring efficient task allocation, team support, and guidance to meet operational goals.
• Lead coordination tasks between customers, internal departments, and IT teams, both in daily operations and during emergencies.
• Installing and maintaining the software and interfaces of point of sale (POS) systems
• Receiving and processing hardware, software, network and communication problems in the area of POS systems and related applications, locating and rectifying faults or initiating escalation proceedings
• Creation and updating of operating manuals, instructions, checklists and training documents
• Participation in projects, in the introduction of new services and in events
• Performing coordination tasks between customers, internal departments and IT departments in day-to-day operations and in emergencies

Who Are We Looking For:

• Minimum of 4 years of relevant experience in IT support, with some leadership or coordination experience preferred.
• Completed vocational training, preferably in a technical field
• Minimum of 4 years of relevant professional experience in a comparable position as IT support
• Affinity for IT is required
• In-depth knowledge of MS Office (especially Excel)
• Knowledge of ServiceNow, Jira, Confluence and SAP Business Objects tools and network technology is an advantage
• Resilience and flexibility
• English on professional level

Perks & Benefits:

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution