Head of Project Portfolio and Business Development, Global Assistance

Head of Project Portfolio and Business Development, Global Assistance

Are you ready to drive impactful change in a global organization dedicated to saving lives and helping people in need? As Director of Project Portfolio and Business Development for Global Assistance at Falck, you’ll build and develop a dynamic team to elevate project execution, take ownership of product development and optimize the customer journey. This is a unique opportunity to create a lasting impact and shape a new role within a supportive and forward-thinking environment.

You will be a key member of the Global Assistance Management Team and report directly to the Senior Vice President, Head of Global Assistance. If you are a strategic thinker with a hands-on leadership approach, this is a great opportunity for you to make a lasting impact and shape the future of Global Assistance.

About the job

As Director of Project Portfolio and Business Development

, you will:

• Portfolio Leadership: Drive and oversee the project portfolio across business areas, ensuring a clear, prioritized development roadmap and optimized resource allocation. Monitor project performance, identify risks, and implement mitigation strategies.
• Operational Excellence:Work with the business areas to advance process improvements, quality assurance, and customer journey enhancements to create a seamless experience for clients.
• Commercial strategy and development:Lead the strategic direction and execution of product development initiatives, collaborating with IT and business areas to deliver profitable, integrated, innovative solutions.
• Team Leadership and Management:Guide and support project managers on a mix of short- and long-term projects, ensuring alignment with business goals and continuous improvement.
• Stakeholder Engagement:Take lead on creating strong collaboration with IT, other group functions, business area owners and sales functions to deliver integrated solutions.

About you To succeed in this role, you bring:

• Proven Expertise:Extensive experience in project portfolio management, preferably including IT development, customer experience, and process optimization.
• Product Management Insight:Background in managing products for B2B or B2I customers is a plus.
• Strategic & Hands-On Approach:Strong strategic mindset paired with practical, hands-on execution skills.
• Leadership & Team Management Skills:Excellent leadership and team management skills, with the ability to inspire and motivate others.
• Analytical Strength:Strong analytical skills to drive data-informed decision-making and identify opportunities for improvement.
• Relevant Qualifications:Degree or professional qualification in project management, business administration, or related fields; experience in methodologies like LEAN/Six Sigma/Agility/Safe is advantageous.

About us

The Global Assistance business unit at Falck provides best-in-class support for our clients, ensuring swift and effective responses in critical situations. Our main product lines are Roadside Assistance, Patient Transportation, Travel & Security Assistance and First Aid.

As a trusted partner in emergency and healthcare services, we are constantly innovating to improve the quality, speed, and efficiency of our assistance services. The team collaborates closely with other departments, including Operations, Sales, IT, AI, Finance, Legal and Quality & Compliance, to deliver integrated, high-impact solutions that support our clients and drive Falck’s mission forward.

Joining Global Assistance means being part of an ambitious, fast-paced, collaborative environment where your work will directly contribute to the well-being of those in need around the globe. Together, we are focused on achieving operational excellence, enhancing the customer journey, and continuously improving our processes to stay at the forefront of the industry.

Are you interested?
We process applications on a continuous basis, which is why we encourage you to upload your application and CV as soon as possible.

If you have any questions about the position, please contact:
Maja Elhaj, Talent Attraction Partner, People & Culture.
Email address: [email protected]

We look forward to receiving your application.

Application deadline:
As soon as possible

Location:
Falck Center Copenhagen

Address:
Sydhavnsgade 18
København SV, 2450
Denmark

Follow Falck:

Careers with real life impact
At Falck, you build your career with a global provider of healthcare and emergency health and safety services. You have the opportunity to develop, learn, and advance across positions and markets.

We are 25.000 skilled and experienced professionals globally. Characterized by a strong, diverse, and inclusive working environment, we go to work every day with the promise to be there when you need us. From prevention to treatment and in critical situations, you can rely on us to turn care into action. We show up to make a difference and help build healthy communities and develop safe workplaces.

People are at the heart of every action

Through our varied offers of healthcare and emergency health and safety services, we have made it our responsibility to help even more people around the world live healthy lives. We are constantly exploring new technology and innovating our services, we strive to meet new challenges and provide more people access to safety and healthcare every day. With our purpose to advance sustainable healthcare to meet people’s changing needs, we combine our skills, experience, and innovation to help people when they need us.

At Falck we are reflecting on the different societies that we are part of, we know that the differences that you and your colleagues bring to Falck are key to the success of our business. We, therefore, welcome everyone to apply for a position at Falck regardless of background, skills, and personality.

Do you want a career with real life impact?

Location:
Falck-Center CPH, Sydhavnsgade 18, 2450 København SV, DK