Senior Manager of CEE Network Services

Are you a seasoned leader with deep expertise in network infrastructure and a drive to make a real impact? Do you thrive on challenges in a fast-paced, competitive industry? If so, we want you on our team! At Aeven, we’re looking for a Senior Manager to lead and grow our Network Services Operations and Projects. Step into a role where your leadership and technical knowledge will shape the future of our network services across the CEE region.

Your Responsibilities
As Senior Manager, you will:

• Lead and inspire a team of Managers, IT Operations Specialists and Project Consultants, ensuring a high-performance culture
• Build and maintain strong relationships with internal and external stakeholders
• Identify and develop new business opportunities in collaboration with global partners
• Drive innovation through improvements, automation, and process optimization
• Oversee team performance and ensure efficient resource management, goal-setting, and project execution
• Listen to team feedback, resolve issues, and maintain a positive team environment
• Report on performance metrics and ensure adherence to SLAs and KPIs
• Foster seamless collaboration with Aeven’s global delivery centers in Denmark, Hungary and the Philippines
• Partner with HR to support performance management, retention, and organizational growth

Your team:
You will lead a global team currently consisting of 20 talented professionals, with plans to grow to 25+ within a year as well as take on indirect management of other teams in the CEE region. This diverse team operates across different time zones, collaborating through digital channels and working closely to deliver outstanding network services. You’ll be a key part of an environment that values teamwork, knowledge-sharing, and continuous improvement.

Your Qualifications And Experience
Competencies

• Proven experience in network service operations delivery
• Good understanding of network technologies (e.g., SDN, DNAC, ISE, ACI, SDWAN, Routing & Switching, Meraki, Firepower, Palo Alto, etc.)
• Familiarity with IT Operations, IT Outsourcing, and relevant business metrics
• Knowledge of ITIL processes and Agile methodologies

Leadership Skills:

• Excellent leadership abilities to motivate, engage, and connect with team members
• Experience in planning resources and managing schedules, including 24/7 duty rosters
• Ability to manage high-priority incidents and maintain a calm, proactive approach

Interpersonal Skills:

• Strong communication skills and a collaborative, open-minded attitude
• Proven ability to build trust-based relationships with clients and manage project stakeholders effectively
• A proactive approach to fostering smooth cooperation and addressing team feedback

At Aeven, we believe in supporting our people. We offer flexible working arrangements, a collaborative and inclusive work culture, and opportunities for professional growth. As part of our team, you’ll play a vital role in supporting critical infrastructure and making a tangible impact.

Employee benefits

• 6 weeks of paid time off per year
• 5 sick days per year
• Flexible working hours
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Referral bonus (20,000 – 60,000 CZK)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Czech language lessons
• Annual flu vaccination for free

Department:

Lokation: Prague