Retail Communications Manager

Requisition ID 1945 - Posted - Denmark - Retail / Service - Associate - Kongens Lyngby, Denmark

As our new Retail Communications Manager, you will oversee the implementation, maintenance, and future development of our Retail app – our primary communication tool for our retail stores globally.

Additionally, you will coordinate communication through the Retail app, ensuring clear, concise, and effective messaging aligned with all stakeholders. Furthermore, this position will also create and maintain an internal Retail SharePoint site to store relevant data and news to be shared across the organization.

Key responsibilities

• Oversee the Retail app’s development, maintenance, and updates to meet organizational needs.
• Create and implement a clear, timely communication strategy for the app.
• Work with stakeholders to gather requirements for app features.
• Ensure the app's interface and experience are user-friendly for both admin and in-store users, and develop necessary workflows.
• Train and support admin and in-store users to ensure app proficiency, providing ongoing assistance as needed.
• Monitor app performance, gather user feedback, and make improvements.
• Ensure user data is accurate and up to date.
• Oversee a SharePoint site for the global Retail function, organizing documents, setting permissions, and integrating useful tools.
• Serve as the main point of contact for app updates and communications across Global Retail, preparing reports and announcements.
• Regularly update and improve the SharePoint site based on user feedback.
• Train team members on using the SharePoint site, providing guides and one-on-one support.
• Conduct an annual survey to assess partner satisfaction with the app and communications.
• Analyze survey results, identify improvement areas, and implement changes based on feedback.

What you bring
We are seeking a communications specialist, who has experience in communicating within a B2C, retail company, ideally communicating with franchise partners or similar third parties.

Moreover, you bring:

• Bachelor's degree in Communications, Marketing, Business, or a related field.
• Proven experience in a communications role, preferably within the retail industry.
• Good project management skills with the ability to manage multiple tasks simultaneously.
• Effective written and verbal communication skills.
• Proficiency in using SharePoint and other communication tools.
• Comprehensive coordination skills.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with IT implementation in general and knowledge of MS Azure ID / Entra ID is a bonus.
• Fluency in English is mandatory

What we offer
This position will report to our Senior Manager, Retail Development, who is responsible for our global channel development and execution, across our four hundred Monobrand stores. Beyond the immediate team, you will work closely with our regional Area Retail Managers, and external stakeholders, as well as internal stakeholders in Visual Merchandising, Marketing, Store Design, Training, and numerous other functions.

With approximately 1,100 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from +55 countries we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation: Competitive salary and benefits package.

Location: Kongens Lyngby, Denmark.

Start date: As soon as possible.

Travel: Approx. 5%

How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 13th December 2024.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed. If you see yourself in the position and believe you have the potential to support build B&O's future, even if you don't meet all the requirements, we sincerely encourage you to apply. We look forward to hearing from you!

If you want to know more about the position, you are welcome to contact our Global TA Manager, Grant Stevens-Bulmer on [email protected]. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.

Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.

Bang & Olufsen has for more than 99 years developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.