Business Process Analyst Intern Internal Operations · Brussels · Hybrid Remote

Large company with great ambitions and close relations
efficy is a leading European Customer Relationship Management (CRM) solution that provides businesses of all sizes with complete, flexible, customizable, and scalable software to enable their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, more than 300,000 users from 63 countries use efficy’s tool.

Founded in 2005 and headquartered in Brussels, efficy’s around 500 employees work in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Warsaw, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their employees.

In efficy, two days are rarely the same, and things are changing rapidly. So, fasten your seat belt, and join us on the journey.

A unique work experience & company culture

We want our employees to thrive in their daily lives, and therefore you can expect challenges, online music quizzes, onsite ping-pong tournaments, and lots more. Communication is informal, and your colleagues are only a short call away.

Your Impact
As a Business Process Analyst Intern, you’ll embark on an exciting journey of collaboration with our brand-new Data Team, while working closely with our Head of Business Applications.

Your role will involve auditing and documenting key processes to support optimization efforts and the latest developments within this department, collaborating with Data analysis experts, Architects and Subject Matter Experts (SMEs).

Gain insight into the software development industry and explore how Customer Relationship Management (CRM) works in this unique opportunity to contribute to a fast-paced and innovative team in the Software as a Service (SaaS) field.

Key Responsibilities

• Gain a deep understanding of the company’s products, services, and customer-centric processes to align business workflows with overall goals
• Collaborate with the Data Services Department, Architects, SMEs to document, analyze, and optimize customer-related workflows in line with company standards and objectives
• Assess and document current data-driven processes, identifying opportunities for improvement, optimization, or redesign with a focus on customer interactions and outcomes
• Work closely with subject matter experts to gather insights and detailed requirements for documenting and refining customer-related processes
• Translate complex technical concepts and workflows into clear, actionable documentation with a focus on customer processes and outcomes
• Conduct process audits and compliance checks to identify gaps, ensuring alignment with company standards and customer-focused objectives
• Create and maintain clear, standardized business documentation, including team playbooks, workflow diagrams, and process guidelines
• Contribute to the development of scalable business processes by offering recommendations for continuous improvement and future growth
• Support the implementation of process improvements by testing and validating new workflows, documenting results, and ensuring effective adoption by relevant teams

About YOU

• Currently pursuing a degree in Business Administration, Data Science, Computer Science and IT, Entrepreneurship, or a related field
• Basic understanding of data-related workflows and processes, including data governance and data life cycles
• Strong analytical skills with the ability to identify inefficiencies and propose clear solutions
• Excellent written and verbal communication skills to collaborate with cross-functional teams and present findings effectively
• Ability to translate specific domain concepts into user-friendly language
• Self-motivated, detail-oriented, and capable of managing multiple initiatives simultaneously
• Able to provide an internship agreement from your university
• Currently in Brussels or an Erasmus student with a valid visa willing to relocate
• Fluent in English; Dutch or French is a plus
• Available starting January 2025, ideally for 3-4 months

We offer YOU

• Opportunity to learn from the Head of Business Applications, the Data Team.
• Interact with other Interns in the AI, Human Resources and Talent Acquisition Departments
• Networking opportunities with professionals in a dynamic SaaS industry
• A stable and growing company with an entrepreneurial mindset
• An internship where interns are a core part of our team — no coffee-fetching or random tasks. You’ll have real responsibilities and the opportunity to make an impact from day one.
• Hybrid work arrangements
• State-of-the-art offices with a unique co-living-co-working concept that fosters collaboration and teamwork
• A fun and social atmosphere with team lunches, after-work activities, sports events to keep you connected with the team
• Learning opportunities for personal and professional growth: languages, tech, product development, sales techniques
• For non-Belgian residents, we offer allowances. If you’re a Belgian resident, we’ll cover your commute and lunch expenses

Do you have questions about this position? Please contact [email protected]

Find more jobs at https://jobs.efficy.com.

efficy is a people-first employer. We offer equal opportunities to all our candidates. We pride ourselves on the diversity of our people. We welcome you, and everything that makes you—well, you. That includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status. So, if you’re interested in joining us, please feel free to apply. We can’t wait to meet you!

Disclaimer
efficy is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at efficy via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of efficy. No fee will be paid in the event the candidate is hired by efficy as a result of an unsolicited referral or through other means.

Department
Internal Operations

Locations
Brussels

Remote status
Hybrid Remote