IT Service Manager, Retail

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
Fiskars Group
IT Service Manager, Retail

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Our teams in Digital & IT make an impact on every aspect of the business through a variety of dynamic IT challenges. We foster an inclusive culture that supports and empowers growth. We drive Fiskars Group’s digital transformation and future-proof our organization. Join our team and seize the extraordinary opportunity to influence the everyday!

OUR ROLE
We are dedicated to delivering innovative retail solutions that enhance customer experiences and drive business growth.

We are seeking an experienced and self-driven IT Service Manager to join our Digital and IT team. As the IT Service Manager, you will be responsible for overseeing the delivery and support of retail IT services. You will work closely with cross-functional teams to ensure seamless integration and optimal performance of our solutions. This is a global position with the possibility of partial remote work, but preferred job location for this permanent position is either Espoo (Finland)/Barlaston (UK)/Glostrup, (Denmark) and reports to our Senior Manager, IT Application Maintenance and Support.

WHAT YOU’LL DO AT
Responsibilities:

• Take ownership and full responsibility of retail IT services and service provider performance.
• Manage the end-to-end service lifecycle, from design and implementation to support and continuous improvement.
• Develop and maintain strong relationships with vendors and service providers to ensure timely and effective delivery of services.
• Manage and oversee the day-to-day operations, service delivery and support provided by service providers and vendor.
• Implement IT service management best practices to streamline processes and enhance service quality.
• Ensure timely and effective resolution of incidents and service requests. Minimize disruptions and enhance service quality.
• Monitor service performance metrics and implement corrective actions to meet or exceed service level agreements (SLAs).
• Provide leadership and mentorship to the IT services teams, fostering a culture of excellence and innovation.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Collaborate with retail business and IT counterparties to understand their needs and translate them into effective IT service strategies.
• Manage and monitor the IT service budget, ensuring cost-effective delivery of services and adherence to financial targets.
• Co-drive and support commercial negotiations for IT Services in scope
• Ensure compliance with relevant regulations and standards and maintain the security and integrity of IT systems and data.

WHO YOU ARE

• Bachelor’s degree in information technology or a related field.
• Proven experience in IT service management, preferably within the retail industry.
• Strong understanding of retail technology solutions, including POS systems, e-commerce platforms, and inventory management systems.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• ITIL certification or equivalent is highly desirable.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

START YOUR JOURNEY AT FISKARS GROUP
We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in ENGLISH today! We are committed to protecting your personal data, so we only accept applications through our career website.

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Last day of application:
2024-12-27

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At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

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Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Our brands include Fiskars, Georg Jensen, Gerber, Iittala, Moomin Arabia, Royal Copenhagen, Waterford, and Wedgwood. Our brands are present in more than 100 countries, and we have close to 450 own stores. We have approximately 7,000 employees and our global net sales in 2023 were EUR 1.1 billion.

We are driven by our common purpose: Pioneering design to make the everyday extraordinary. In 2024, we are celebrating our 375th anniversary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth.
Read more: fiskarsgroup.com
Location: FI Espoo Fiskars Group Campus

Additional location:

• Barlaston
• Glostrup