Senior Field Service Engineer
Stryker Danmark
Are you passionate about technical problem-solving, customer service excellence, and working with cutting-edge medical equipment? Join Stryker as a Technical Services Field Engineer and play a pivotal role in ensuring our customers in Denmark receive top-tier technical support and maintenance for their equipment.
Your Mission:
As a Field Service Engineer, you will:
- Repair & Maintain Equipment: Provide on-site repair and maintenance for all customer equipment under service contracts, ensuring work is conducted professionally and documented accurately.
- Provide Technical Support: Offer technical training, address queries, and provide advice to meet customer needs while upholding Stryker's “gold standard” of service.
- Troubleshoot & Solve Problems: Analyze, diagnose, and resolve operational and technical issues, recommending appropriate actions to enhance product performance and customer satisfaction.
- Enhance Product Knowledge: Develop expertise in Stryker’s Comms/MedSurg product portfolio to support surgical procedures and maintain equipment.
- Proactive Maintenance: Conduct yearly preventive maintenance and ensure all Stryker equipment is in optimal condition.
- Customer Engagement: Build strong, professional relationships with customers and improve service quality within key accounts.
- Administrative Tasks: Manage routine administrative and quality assignments related to service activities.
Who We’re Looking For:
- Educational Background: Bachelor’s degree in an Engineering discipline, or an equivalent combination of education and experience.
- Experience: Minimum of 4 years in a similar role; experience with medical or complex capital equipment is a strong advantage.
- Technical Skills: Proven expertise in troubleshooting and maintaining medical devices, with a focus on precision and quality.
- Communication Skills: Strong interpersonal and communication abilities, capable of interacting effectively with customers and colleagues.
- Problem-Solving: Excellent critical thinking, decision-making, and problem-solving skills.
- Independence: Ability to work independently and manage tasks with minimal supervision.
- Language Skills: Fluency in English is essential; additional languages are a plus.
What We Offer:
- A chance to work with innovative technology that directly impacts patient care.
- Comprehensive training and career development opportunities.
- A collaborative, supportive team culture.
- The opportunity to make a tangible difference in healthcare.
If you are ready to take on a challenging and rewarding role in one of the world’s leading medical technology companies, we’d love to hear from you!
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Apply Now
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