Principal Customer Success Manager

Job Requisition ID #
24WD83989

Position Overview

Real Customer Success comes from the heart The foundation of our culture is Customer First!

The Customer Success manager (CSM) is a core member of the Customer Account Team specifically owning and driving the realisation customer of value of the Enterprise Business Agreement to both Customer and Autodesk. The CSM is the key responsible person to drive the continuous post-sale account management and program execution plan to maximize customer value and ensure great customer experience.

The Program of works is delivered through a team of specialist and of typically involves Discovery and Development projects, Learning and support activities, Account Governance and administration as well as Value Management and Business reporting.

The CSM also plays a key role in Autodesk work in the Program to provide strategic forward looking advisory services and coordinating support to maximise a customer’s return on investment in Autodesk solutions. The CSM utilises a combination of industry knowledge, business strategy expertise, product knowledge and account and program management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace.

If you have the best Customer, Program management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions and have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk!

Responsibilities

• Accelerates adoption of new solutions by helping prioritize and drive projects and support activities that deliver the best ROI within the shortest timeframe
• Establishes measurable criteria for success and value capture and assists in building organizational alignment
• Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
• Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required
• Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
• Drives the Customer Success Plan and Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
• Creates and coordinates account documentation including reports, proposals, business assessments and recommendations
• Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO)
• Accountable for post-sale account management together with the Account Manager and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)

Minimum Qualifications

• Solid, deep experience of leading customer-facing organizations
• Strong empathy for customers AND passion for revenue and growth
• You want to help and serve our customers: They win, so you win
• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• Ability to manage influence through persuasion, negotiation, and consensus building
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including analytical and process-oriented mindset
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
• Minimum Relevant Bachelor’s degree
• English fluency is a MUST

Preferred Qualifications

• Background of post-sale and sales experience preferred
• AECO industry experience would be fantastic strongly preferred

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).

Location: EMEA - Sweden - Offsite/Home

Additional location:

• EMEA - Denmark - Copenhagen
• EMEA - Sweden - Stockholm - Gravlingen
• EMEA - Sweden - Gothenburg - Fabriksgatan 1