Support Engineer

At Configit, we empower large international enterprises by providing software products and solutions that support their complex processes in engineering, manufacturing, sales and service. Our Global Support Team makes a difference for our customers through professional and timely handling of their issues and by providing exceptional service. Do you want to be part of our dedicated team?

We are seeking a highly motivated Support Engineer to join our international team, with colleagues in the US, Denmark, UK, and India. We are now looking for a new member to join us in the US, preferably in the Atlanta area.

In this role, you will work on complex customer issues across the whole incident management cycle, from initial reporting to resolution and review. You will work with both cloud and on-premise environments, collaborating with other departments to deliver exceptional customer support services according to SLAs and other contractual obligations.

Your responsibilities:

• Investigate, reproduce, and resolve incidents, incl. communicating with customers and internal stakeholders; perform analysis and troubleshooting activities incl. log analysis; and system, application, network and database profiling.
• Run and facilitate meetings with customers
• Escalate tickets internally for further investigation and/or bug fixing, ensuring follow-up, alignment, and all customer communication
• Stay up-to-date with our product releases and related technology, through briefs, training and self-study
• Maintain the license server and issue licenses for customers

Your profile:

• 1 – 2 years of experience in a customer-focused technical support role, ideally with an enterprise software vendor
• Relevant IT education, such as a Bachelor’s or Master’s degree in Computer Science or Information Technology
• Open-minded and enjoy communicating
• Experience in collaborating closely with development teams and customers in an international setup
• Excellent problem-solving skills, an analytical mindset, and high attention to detail
• ITIL-certified or willing to obtain ITIL certification
• Familiarity with Microsoft Azure Cloud service is an advantage

What you’ll find with us
This a unique opportunity in a dynamic, ambitious, and international culture, where you will work with a lot of skilled and ambitious colleagues.

• We are proud of our values:
  Business Focus * One Team * Knowledge * Can do Attitude * Move Fast
• We work with complex and challenging products that add great value to our enterprise customers
• We offer a flexible working policy, which ensures a healthy work-life balance in a flexible setup
• Collaboration is important, and we work in an international environment and across all professional disciplines
• We prioritize communication as an important part of our culture, which is informal and open on all levels

Application

• Please send your application by using the "Apply for position"-button. Here you can upload your CV and cover letter.
• At Configit, we are committed to creating a diverse and inclusive workplace where our employees can thrive. We are proud to employ people of all backgrounds, and your unique talents and experiences will be welcomed. Come, be a part of an exciting team!

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Department: 2000 Riveredge Pkwy NW, Suite 750 GA-30328 Atlanta, GA

Location: Atlanta