Tech Support Engineer
Formalize ApS
Do you thrive in being the technical point of contact in your team? Do you have a natural curiosity and get motivated by helping customers with complex technical solutions?
Apply for this job 🚀 The opportunity and what we offer
Formalize is on a scaling journey with significant traction across Europe. As our new Tech Support Engineer, you'll have the opportunity to learn, grow, and tackle significant challenges to make a meaningful impact. Seize this distinctive chance to actively contribute to shaping Formalize's products growth narrative. You will join a growing Customer Success team of +12 people from start.
- Be part of a fast-growing international SaaS company
- High level of trust and autonomy
- Be part of a social, diverse and international team
Responsibilities
- Work closely with the rest of the CS team to solve problems, create value and build loyalty
- Help building and optimizing our Customer Success function across products and customer tiers
- Handle problems on our platforms, validating bugs, and finding the best work arounds
- Technical point-of-contact in the CS team
- Handle technical implementations of customers with complex setups and integrations (e.g. Custom Code and API-integrations)
Qualifications and about you
- +2 years of experience in B2B SaaS or GRC, in a similar technical support role
- Experience working with SaaS platforms
- You have a technical and problem-solving mindset
- You are familiar with front-end coding (preferably JavaScript)
- Professional fluency in English
- A background within pre-sales is seen as a plus
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