Information Management Specialist (Recrutement Interne)

Introduction
The Danish Refugee Council (DRC) provides essential support to refugees and internally displaced persons worldwide, offering life-saving assistance during the initial stages of displacement crises and supporting transitional and long-term solutions in prolonged displacement situations. We continuously advocate for the rights of those affected by displacement and work to empower them. Our efforts extend across conflict-affected regions, along displacement routes, and in areas where refugees and IDPs settle. By collaborating with local actors and systems, we strive for responsible and sustainable solutions to displacement.

Founded in Denmark in 1956, DRC has grown into an international humanitarian organization with over 7,000 staff members and 8,000 volunteers. Headquartered in Copenhagen, Denmark, and operating in forty countries, DRC is a non-profit, politically independent, non-governmental, and non-denominational organization.

Our vision is a dignified life for all displaced individuals. Our work is guided by our core values: humanity, respect, independence and neutrality, participation, and honesty and transparency.

1. Background
DRC has been active in West and Central Africa since 1998. The DRC West Africa, North Africa, and Latin America Regional Office is based in Dakar, Senegal, and oversees operations in twelve countries outside Senegal. The Cameroon country office, established at the end of 2017, currently includes a coordination office in the capital, Yaoundé, an area office in Buea covering the Southwest region, an area office in Meiganga covering the Adamawa and East regions, and an area office in Maroua covering the Far North region.

DRC Cameroon implements a variety of humanitarian, nexus, and durable solutions projects, targeting internally displaced persons (IDPs), refugees, and host communities.

We are seeking an experienced professional with a strong experience in Information Management to join our Programs team in Yaoundé.

2. Purpose
The Information Management Specialist is part of DRC Cameroon's coordination team, based in Yaoundé, and collaborates closely with colleagues in the Programs team. Positioned within the Programme Development and Quality department alongside the MEAL Coordinator and the Grants Management Specialist, the Information Management Specialist reports directly to the Programme Development and Quality Manager.

The Information Management Specialist will be responsible for supporting the Danish Refugee Council (DRC) Cameroon programs by developing and managing information management systems to ensure high-quality data collection, storage, analysis, and reporting. The role involves working closely with the MEAL team, Coordination and Area level, technical and implementation team, Regional Office and HQ to ensure that information management systems are efficient, effective, and aligned with DRC’s operational goals.

The Information Management Specialist will play a critical role in ensuring that data is accessible, accurate, and used to inform decision-making and strategy development. This position will focus on data management across DRC Cameroon’s programs, ensuring that all information management activities contribute to program learning, accountability, and performance improvement.

3. Duties and Responsibilities
Under the management of the PDQM, the Information Management Specialist will have the following main responsibilities:

Information System Development and Management:

• Lead the design, development, and implementation of information management systems, ensuring they meet DRC’s data collection and analysis needs across all projects and sectors.

• Maintain and regularly update DRC’s information systems, including databases and dashboards, to ensure data accuracy, accessibility, and security.

• Ensure that information management processes are standardized across all projects and sectors, in line with DRC’s Global and Country-level Strategies.

• Develop tools, templates, and guidelines for data collection, entry, and management, ensuring the accuracy and quality of data.

• Provide ongoing technical support to program technical and implementation teams and MEAL team on information management processes and systems.

Data Collection, Analysis, and Reporting:

• Facilitate the collection, storage, and management of program and sectoral data, including needs assessments, surveys, evaluations, and monitoring activities to ensure proper and accurate knowledge management system in place.

• Work closely with the Area MEAL Team to design and implement robust data analysis frameworks for surveys, assessments, evaluations, and monitoring results, ensuring high-quality insights that inform program performance and strategic decision-making.

• Develop data visualizations, dashboards, and reporting tools that allow for effective communication of key findings and program performance.

• Collaborate with program teams to analyze and interpret data, providing insights that enhance program quality and effectiveness.

• Ensure the integration of geographic information systems (GIS) into data collection processes, where appropriate.

Capacity Building and Support:

• Train and build the capacity of staff on information management tools, systems, and processes, ensuring they can effectively collect and manage program data.

• Provide ongoing technical support to Area Offices’ staff and partners to enhance their data collection, management, and reporting skills.

• Support the MEAL team in developing and delivering training on data analysis and reporting to improve program quality and accountability.

Data Quality and Protection:

• Ensure data protection and confidentiality are maintained in line with DRC’s data protection and GDPR policies.

• Develop and implement data quality assurance processes to ensure the accuracy, reliability, and timeliness of data collected across programs.

• Regularly review and audit data collection processes to identify and address potential issues in data quality and security.

Collaboration and Coordination:

• Work closely with program teams, MEAL, and IT departments to ensure data needs are met and systems are integrated into broader program strategies.

Monitoring, Evaluation, Accountability, and Learning (MEAL) Support:

• Collaborate with the MEAL team to ensure that information management activities support the wider monitoring, evaluation, accountability, and learning objectives.

• Assist in documenting lessons learned, best practices, and case studies from program data, ensuring these insights inform future program design and implementation.

In addition to the above, the Information Management Specialist may be asked to carry out other duties requested by the PDQM and the HoP.

4. Required Qualifications
Experience and technical competencies:

• Minimum of 3 years’ experience in information management, database design or database administration, and/or information management with development projects implemented by national/international NGOs/UN.

• Strong knowledge and experience in data analysis software (Excel, SQL, Access, PowerBI or other statistical package)

• Strong knowledge of data management systems, including database design, management, and administration.

• Knowledge of M&E processes and data collection platforms such as Kobo, ODK, SurveyCTO, CommCare.

• Demonstrated experience in training and capacity-building on information management systems and data collection processes.

• Strong analytical and problem-solving skills, with attention to detail.

• Excellent communication and collaboration skills, with the ability to work in diverse teams.

Strong organizational skills, with the ability to manage multiple tasks and meet deadlines

Education

• University degree in computer science or programming, information management, information technologies, or other relevant area.

• Certificate in programming languages desirable

• Any other relevant professional training will be considered.

5. Required Skills & Qualities

• Core Competencies of DRC:

• Striving for excellence

• Collaboration and partnership development

• Taking the lead

• Communication

• Demonstrating Integrity

• Ability to work in a multinational and multicultural environment.

• Excellent writing, proof-reading, and communication skills.

• Excellent organizational and multi-tasking skills.

• Strong ability to adapt, take initiative.

• Interest for humanitarian sector and donor’s environment.

• Listening, analytical and synthesis skills.

• Excellent communication skills, as well as patience and politeness, are required.

• Exemplary sense of ethics in the workplace.

6. General regulations

• The employee shall follow DRC instructions on safety, confidentiality, and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework

• Employee should not engage in any other paid activity during the DRC contract period without prior authorization.

• Employee should not engage in any activity that could harm DRC.

• Employee should not give interviews to the media or publish project-related photos or other material without prior authorization.

• Employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.

• Employee shall respect beneficiaries and partners rights and dignity.

7. Application Process
Are you interested? Then apply for this position on line: Work with us | DRC Danish Refugee Council

All applicants must send a cover letter, an updated CV - no longer than three (3) pages and at least three (3) Professionals References Mail Addresses. Both must be either in English or French.

Applications sent by post, e-mail or by hand will not be considered.

DRC provides equal opportunity in employment and prohibits discrimination in employment on the basis of race, sex, color, religion, sexual orientation, age, marital status or disability. DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.

Applications close on the 18th of December 2024, at 6 pm (Cameroon time). Applications submitted after this date will not be considered.

Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above date.

Department:

Location: Yaoundé