IT Senior Operation Specialist

Taastrup, DK, 2630

Job ID: 27624

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So, bring your skills, ideas, and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.

This role is based in Copenhagen, Denmark. This is a permanent, full-time, Hybrid, position.

Nordea is a place where traditions meet tomorrow. We’re not just a bank, we’re a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

About our team

You will be part of Production Operations team responsible for maintenance, operations, continuous delivery, integration, and change in Digital Wealth - Data & Analytics.

We are a cross functional team that spans over both IT and Business, different skill sets and locations, where we work towards simplification, harmonisation and automation, along with building and maintaining scalable and reliable services and automated deploys.

As a team, we are always open to new ideas and innovations. Our daily work is to do maintenance, operation, continuous delivery, integration and release toolchain. We support the application development and are responsible for the operation of the production services. Our ultimate vision is to eliminate all our manual touchpoints and adopt automation and smart self-healing processes. As a new member in our team you will bring new ideas, work closely with other team-members and external service-partners to own processes, and take responsibility of deliverables.

What you’ll be doing:

• Act as technical driver, lead technological initiatives while being actively involved in day-to-day operations
• Work closely with the all stakeholders group Business, IT Development, Suppliers to design product & processes with ultimate objective of timely & accurate reports delivery to Nordea Customers
• Ensure high availability, resiliency, scalability and capacity utilization of the applications
• Support the troubleshooting, incident, and problem management processes
• Enhance the application monitoring and self-healing capabilities of the applications
• Work closely with our extended operations team to ensure defect free deployments for new releases
• Work closely with our extended operations team work on continuous delivery pipeline
• Participate in PI planning’s to secure the continuous improvement of the customer experience

Who you are

We are looking for an energetic, innovative, and service-minded IT Operations who is technology savvy, gets pleasure through automation and enjoys challenges and working in a multicultural environment.

To succeed in this role, we believe that you:

• Are result oriented, hands-on, are able to take ownership, reaching out and “making things happen”, are an actor of change
• Are a creative and innovative person with strong problem-solving skills
• Are adaptable, a people person, a tech-savvy professional able to handle volume rather than processes
• Possess curiosity and interest in understanding and fulfilling business requirements to deliver exceptional customer experience and value-creation opportunities through technology
• Communicate in a clear and understandable way and know your stakeholders, keep them abreast developments and possible reprioritization in the project
• Understand your own technology domain and delivery options for Change and Run

Your background and skills include:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in IT operations or system administration roles
• Strong understanding of ITIL and DevOps principles, and practices
• Expertise in at least one of Oracle or MSSQL coding & administration
• Exposure to Java, Angular, Python, Docker, Containers (LXC), Hadoop technologies and Cloud
• Automation & Service discovery
• Experience in application monitoring, automatization, and application self-healing best practices
• Proven ability to troubleshoot complex technical issues, implement effective solutions and automation
• Excellent communication skills and ability to work well in a team environment, collaboration with developers and other IT teams to support various initiatives and projects

What we offer
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

People are driven by many different factors. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culturethat fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model– we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion
are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

Next steps

Submit your application no later than 05/01/2025. For more information, you are welcome to contact Monika Jovikj ([email protected]) for this opportunity related queries and Ritu Mittal ([email protected]) for HR related matters.

We enable dreams and aspirations for a greater good.
We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Studies show that members of underrepresented communities don’t apply for jobs unless they tick all the qualification boxes. If this is part of why you hesitate to apply, we would like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think.

If you are an external consultant interested in this role and wish to apply please contact the hiring people leader for separate instruction on how to apply.