Specialist, Global Retail Training

Specialist, Global Retail Training City: Copenhagen V Country/Region: DK Application Deadline: January 05. 2025 Are you ready to elevate Pandora’s global retail training efforts and drive excellence in content development, learner engagement, and continuous improvement for our 19,000 retail employees worldwide? Then keep reading.

At Pandora, we are committed to empowering our people and providing the resources they need to deliver exceptional customer experiences. As our new Global Retail Training Specialist, you will play a pivotal role in designing and implementing impactful training programs that enhance the selling capabilities needed to succeed for our retail teams across the globe. Collaborating with subject matter experts and stakeholders, you will ensure our training initiatives are innovative, learner-centric, and aligned with Pandora’s business objectives.

In this role, you will need to demonstrate a proactive mindset, strong communication skills, and the ability to work collaboratively in a dynamic, fast-paced environment. You will analyze feedback and data to ensure continuous improvement and contribute to a culture of excellence within our retail teams. Furthermore, key accountabilities include:

• Design and develop effective training content to develop selling capabilities of our Retail employees across a variety of formats such as e-learning modules, classroom content, digital resources, printed learner materials, and videos.

• Utilise instructional design principles and learning theory to ensure that the content we develop is interactive, learner-centric, and aligned with learning objectives.

• Develop and maintain roadmaps for multiple projects simultaneously, identifying priorities to meet deadlines.

• Build strong relationships with stakeholders across all levels of the business, in both our retail teams and across our Global functions and collaborate closely with them to identify opportunities where training can have a positive impact on the performance of the business.

• Use data analytic tools, KPI performance and feedback mechanisms to analyse the commercial impact of training initiatives, communicating findings to leadership, and making adjustments and enhancements based on these insights.

• Undertake training needs analysis to evaluate capability levels across our stores and provide retail leaders with feedback and coaching that encourages a culture of continuous skills development.

• Act as an ambassador for store teams, leading by example to drive high standards and excellence and inspire them to provide our customers with a world-class experience.

• Able to confidently and credibly present and communicate to senior stakeholders, as well as facilitate face-to-face and virtual training sessions to learners.

• Stay up to date with industry trends and best practice in training content development to explore new ways of working and continuously share suggestions for improvements with the wider team.

A proactive mindset and a learner-centric focus
Do you thrive in a fast-paced environment, excel at fostering collaboration, and possess a structured approach to project management? At Pandora, we value inclusivity and diversity, and we are seeking a passionate professional who can independently drive initiatives while adapting to uncertainty and dynamic challenges.

To succeed in this role, we hope you have or can demonstrate:

• Proven experience in training content development, instructional design, or similar roles; retail experience is advantageous.

• Proficiency with authoring tools (e.g., Articulate Storyline) and Learning Management Systems (LMS).

• Strong analytical skills to interpret data and inform decision-making.

• Excellent organizational skills, enabling you to manage multiple projects and meet deadlines effectively.

• Exceptional communication skills to foster collaboration and build relationships across teams.

• Knowledge of adult learning principles and a passion for innovation in training strategies.

Additional information
Specialist – Global Career Band 5

Travel: Up to 10 days of travel per year can be expected to destinations such as Europe, China and North America.

Your new team
You will be part of a fulfilling workplace where everyone can thrive and contribute – and where talents can grow. You will be reporting to a Global Retail Training Manager and will be part of the Global Retail Excellence team which sits in the wider Global Commercial Operations.

Did we get your attention?
We hope you have all your questions answered and feel confident applying for this position. If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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