Technology Specialist

Overview
The reinvention of business processes is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.

You manage functional business process and technical workload within the Microsoft Business Applications enterprise sales organization working with our most important customers. You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise. Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners and ISVs, other Technical Specialists and our Customer Success team. You will additionally assist the Microsoft Business Applications Sales Executive in identifying, driving and successfully landing pipeline and customer solutions for your assigned category.

As a Technology Specialist at Microsoft Denmark – Business Applications you will work in a team with expertise in: Customer Service, Power Platform, Copilot, ERP & Customer Experience

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

We are currently looking for Technology Specialist - Business Application professionals to join our teams across various business groups, for varying customer sizes, in our enterprise, regulated, and partner services organizations. By applying to this role, you will be considered for multiple opportunities within Microsoft across the Denmark Sub. This role is flexible in that you can work up to 50% from home. Travel percentages will very according to role. Your focus will be on presales activities within the Dynamics 365 CE, primarily on Field Service, Customer Service, and our newly launched Contact Center, which is attracting considerable interest from our customers.

Responsibilities
Workload and Business Process

• Achieve technical workload expertise for Dynamics 365 Field Service, Customer Service, and Contact Center.
• Showcasing understanding of business processes to accelerate business opportunities.

Business Value-led Presales

• Participate in discovery sessions for each opportunity to identify and agree on the main challenges and win themes, focusing on what matters most to the business.
• Leverage workload expertise to build effective customer-centric solution assessments and designs based on business value and deliver compelling presentations to close the deals.

Strategic Proactive Technical Seller

• Maximize deal execution through the customer journey as a strategic, proactive seller to meet/exceed revenue targets.
• Partner with sales colleagues to find and pursue opportunities that drive performance.
• Build strong relationships with key decision-makers by aligning with their business needs.

Qualifications
We are looking for a dynamic individual with 2-4 years of experience in technical pre-sales, consulting, or technology delivery. In your previous work, you have experience working with cloud software, architecture designs, migrations, and technology management. You have experience with customer service, customer experience or contact center technology (CRM systems) and understand how these solutions help customers achieve their desired business outcomes.​ Personal experience in the fields of customer service, sales and/or marketing is a big benefit.

Certifications in relevant technologies or disciplines, such as Dynamics 365, Power Apps, Office 365, Power BI, Azure, Cloud Platform Technologies, Information Security, or Architecture, will give you an edge. It is relevant to have knowledge of commercial cloud offerings, including Microsoft’s cloud platform and/or competitive business applications solutions and related ecosystems).

Prior work experience:
You are an experienced team player who understands how to work with customers and stakeholders in presales or consulting engagements. In your prior work experience, you have demonstrated the ability to drive and design technical solution strategies throughout the sales opportunity lifecycle. With a solid background in sales, you can identify, drive, and land sales pipeline in collaboration with an extended sales team. Collaboration with a team designing cloud-based customer solutions is part of your expertise. Additionally, you have showcased the differentiated solution value and competitive advantage as part of delivering customer-facing technical demonstrations.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Work site
Up to 50% work from home