Customer Service Representative (temporary)

Join Benify as a Customer Service Representative for 6 months! Deliver exceptional support, grow your skills, and thrive in a collaborative, engaging culture. Apply now—because people matter! 💙
Apply! Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world 🌍. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter" 💙.

Responsibilities
As a Customer Service Representative, you’ll be the first point of contact for clients and suppliers seeking assistance with our benefits platform. By ensuring that cases are handled promptly and efficiently, you’ll play a vital role in helping us meet our service goals and deliver exceptional support 🎯.
Your tasks will include:

• Responding to inquiries from clients and suppliers, primarily over the phone, but also via chat and email.
• Providing outstanding support related to our Benify benefits portal and addressing moderately complex questions on topics such as wellness allowances, company cars, salary exchanges, and client-specific queries.
• Sharing knowledge with your team, identifying opportunities for improvement, and continuously learning and developing alongside your colleagues.
• Specializing in employee benefits, supported by a comprehensive onboarding program delivered by our customer service experts.

You’ll be part of a team of 10 experienced colleagues and report directly to the Manager of Customer Service Operations.

Personal attributes
To excel in this role, you’re an initiative-taking individual who is proactive and driven to improve processes independently. You thrive in a collaborative environment where knowledge-sharing and teamwork lead to success. You’re highly organized, capable of managing your time effectively, and can maintain focus and efficiency even in high-pressure situations. A natural problem solver, you analyze challenges, propose effective solutions, and anticipate potential issues before they arise. Most importantly, you are customer-focused and passionate about delivering exceptional service to ensure client satisfaction.

We are looking for someone with:

• 1-2 years of experience in customer service, with phone-based support as the primary tool
• Fluency in Swedish and English, both written and spoken

It's highly advantageous if you also have experience with case management systems (e.g., Salesforce, Jira).

Perks of being a Benifyer

At Benify, you’ll join a dynamic organization where every employee contributes to our success. We believe in supporting each other, celebrating achievements, and enjoying the journey together. Your development is in your hands—your initiative, curiosity, and drive will open the door to endless opportunities. As experts in employee benefits, we offer a fantastic package, including:

• Access to our award-winning benefits platform.
• Generous health and wellness contributions.
• Participation in company innovation days.

On top of this, you’ll quickly feel at home in our supportive and collaborative workplace culture.

Practical information

• Start date: As soon as we find the right match, preferably in February
• Extent: Full-time (100%)
• Duration: Fixed-term contract (6 months)
• Location: Apelbergsgatan 33A, Stockholm
• Work model: Fully office-based.

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Apply by submitting your CV and/or your LinkedIn profile using the application form below. We screen applications continuously and may hire someone before the last application date. Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.

📍As we approach the holiday season, we want to inform you that our recruitment process may take a little longer than usual due to upcoming end-of-year breaks. We kindly ask for your patience, as feedback or updates might be delayed. We will resume processing applications in January and look forward to reconnecting with you then. Thank you for your understanding, and we wish you a restful and joyful end of the year!

Department Customer Service Role Customer Service Representative - Sweden Locations Stockholm Contact Malin Hagström Talent Acquisition Specialist – People & Culture