Operations Manager - Aerospace Miami

Position Summary

The Operations Manager will be responsible for leading the aerospace team in the Americas. The Operations Manager will liaise between the assigned customers and BWS, manage relationships and ensure customer needs are met, contract terms are defined and met, employees are trained, policies and procedures are followed and manage the local P&L, as needed.

Our main source of customers are aviation companies and vendors to the airlines. The Manager will handle all customer requirements from beginning to end of the shipments, handling process and will work in close cooperation with the operation team and coordination with the different operational departments (Air, Ocean, and Warehouse) for both imports and exports. The Manager will manage the aerospace team to ensure the operation runs well.

Please note that this role is on-site in Hialeah, Florida.

Essential Duties and Responsibilities

• Leading the aerospace team to ensure the operation runs well and the team has all the tools and trainings necessary to succeed.
• Effectively direct a team to consistently meet or exceed operation goals
• Provide instruction, analysis, suggestions and ideas for improvement of operations within the team
• Ensuring the team has a quick turnaround for any requests from clients, frequent follow up with the customers and provide updates
• Understand AOG situations and ensure shipments are prepared correctly for delivery on time
• Solution and detailed orientated
• Capable to work out of hours and during the weekend when needed
• Ensure team is acquiring competitive rates for better file profit
• Ensuring compliance matters are handled, including relevant documentation to meet the shipping lines and airlines requirements and at final destination
• Manage stakeholders and partners, to ensure we are able to deliver timely. (i.e. coordinate with the Warehouse and across BU’s)
• Ensure team is delivering appropriate and timely communications, (i.e. Pre-alert to customer and agent, etc.)
• Manage team KPI’s to ensure timely billing, administrative recordkeeping, credit applications, etc.
• Create trust with the customers, business connections, and colleagues
• Stay informed on competitors and market news
• Maintain professional atmosphere and communication internally and externally
• Assist team members, as needed
• Build AOG department with 24/7 coverage
• Setup the 3PL procedures and educate the team to handle the pick and pack services
• Keep a high standard in operation to meet client’s requirements
  

Position Requirements

• 5+ years freight forwarding experience in import and export
• The ability to work under pressure and stress professionally
• Understanding of International/overseas multimodal shipping and transportation
• Understanding of domestic, air and ocean equipment types
• Knowledge of Dangerous goods regulations and packaging requirements
• Have the knowledge of economic sales key figures and can work with budgets
• Ability to maintain a high level of communication and transparency on customer activities
• Ability to take team members’ suggestions to improve departmental procedures
• Growth mindset and strong problem-solving skills
• Strong customer focus with the ability to effectively communicate with customers and meet their needs
• Capable of adjusting your communication style to respectfully communicate with different types of personalities – towards customers, business connections, employees and colleagues
• Spanish preferred
  

What we offer
Competitive compensation as well as 100% employer paid medical, dental, and vision coverage for employees. Additional benefits include a robust 401K, generous paid time off and values-driven, international culture.

Ready to take the next step in your career, apply now.
As we review applications, we plan to invite qualified candidates for interviews while the posting may still be active.
So if the position has piqued your interest, we recommend that you don't hesitate to send in your application.

For this role, visa sponsorship is not available. Applicants must have work authorization in the United Sates.

What we do – Together we create solutions
Water Shipping is a global provider of all logistic services in modern supply chain management. Founded in Denmark in 1972, Blue Water is a global organization of professionals, skilled to offer complete and tailor-made solutions to any shipping requirement anywhere in the world. We offer clients the best service and highest quality in the industry.

The company is represented with more than 70 offices in 30 countries worldwide combining strong global network with local expertise. Every day our 2000 employees and 6 distinct business units.

Department: Amir Taher

Deadline: 30 January 2025

Location: Hialeah