Maritime Claims and Performance Analyst

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations; they are designed to lead the industry in sustainability by significantly reducing CO2 emissions. Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

Maritime Claims and Performance Analyst at ZeroNorthAsMaritime claims and performance analyst in the Professional Services Team, you will contribute to delivering world-class technical expertise as an individual contributor to Vessel Performance projects and tasks.

Key responsibilities:

• Investigate, analyze, and manage claims related to time charter party disputes, including issues around vessel speed, fuel consumption, and overall performance.
• Review ships' performance against charter party terms and commercial benchmarks, identifying discrepancies or underperformance to support claims analysis.
• Liaise with internal teams (product, commercial, legal) and external stakeholders (clients, shipowners, and charterers) to manage claims and provide accurate, data-driven performance reports.
• Prepare detailed documentation and evidence to support claim negotiations and dispute resolution, working closely with legal and technical teams.
• Deliver voyage-based and periodic performance analysis to support both commercial decision-making and claims resolution.
• Maintain an organized system for tracking end-of-voyage reports and other performance data, ensuring timely action and follow-up.
• Ensure proper management and maintenance of claims-related databases and customer report requests, tracking all actions to completion.

Your profile:We imagine you to be someone with relevant experience in handling claims related to time charter parties and vessel performance. You should have studied Marine subjects, such as Marine Engineering or Deck Officer, as these are crucial for understanding the technical and legal aspects of charter party claims. Alternatively, you could be someone who has worked closely in a team that handles charter party underperformance claims for merchant vessels.

Most probably, you have been involved in the analysis of vessel performance, particularly in the context of claims related to speed, fuel consumption, and commercial benchmarks. You have in-depth knowledge of report creation and data analysis, and you’re comfortable supporting customers and internal teams on matters related to charter party performance and claims resolution.

We expect you to be tech-savvy and familiar with BI tools, MS Office, and Google Suite, enabling you to efficiently track claims, create reports, and manage databases as part of your day-to-day tasks.

Lastly, you must have strong written and oral communication skills, effective time management, and a self-motivated approach to handling multiple tasks and stakeholders in a fast-paced environment.

Additional benefitsAt ZeroNorth,we value our employees and offer a comprehensive benefits package, which includes:

• Medical insurance comprehensive health coverage for you and your family to ensure well-being and peace of mind.
• Meal benefit enjoy daily meal allowances.
• Additional benefits (apart from salary) - Five days of working, Paid leave, Gratuity benefit, Health check up, Marriage allowance, Maternity benefit, Professional development opportunities.

At ZeroNorth, our mission is to make global trade sustainable by driving the maritime industry towards zero emissions. Every day, we navigate the complexities of global trade, shaped by regulations, geopolitical shifts, and environmental concerns, with the aim of creating a positive impact.

Data as our compass

In a constantly changing world, data is our guide. Our platform leverages innovative technology and trusted data to serve as the single source of truth for our customers. By processing billions of data points, we provide real-time insights that ensure seamless information flow from ship to shore and across the entire value chain.

Partnering for sustainable success

We are committed to partnering with our customers at every step of their journey toward sustainability and digital excellence. Our team is dedicated to solving complex challenges, aligning commercial goals with environmental responsibility. True success, for us, empowers customers to make informed decisions that benefit both their bottom line and the planet.

A culture of growth and inclusion

We are building a sustainable organisation where everyone can thrive, grow, and contribute their best work. At ZeroNorth, we encourage individuals to bring their whole selves to work, take ownership of their professional growth, and actively participate in meaningful work that drives change.

We value honesty, trust, and collaboration. We believe in listening to one another and being part of the solution, recognizing the unique contributions of every team member as essential to our shared success.

Together, we can make global trade green.

Team Customer Experience & Professional Services Locations Mumbai

Contact Pradnya More People Coordinator – People

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Mumbai
Our Workspace & Culture
As ZeroNorth continues to grow, our leadership in shipping digitalization only strengthens.

We firmly believe that unity drives progress. With a team composed of the industry’s most inventive minds, tech enthusiasts, and visionary thinkers, we foster a culture where collaboration is paramount, deeply rooted in the core of our mission.

Located in the vibrant heart of Copenhagen, our state-of-the-art headquarters is more than just a workspace; it's a symbol of our commitment to teamwork, valuing insights over hierarchy, and embracing adaptability.

As we navigate our growth and respond to the evolving needs of our team, we fully support a dynamic work environment, offering both in-house and remote work options.

About ZeroNorth

At ZeroNorth, we're on a mission to make global trade greener every day. In a world where regulations, geopolitical shifts, and environmental concerns shape the maritime industry, we aim to create positive impact and drive towards zero emissions.

Data-Driven Impact
Data is our compass. In a constantly changing world, we rely on data for truth. By combining innovative technology, expertise, and massive data sets, our platform ensures seamless information flow from ship to shore, serving as a single source of truth throughout the value chain.

Partnering for Success
We’re with our customers every step of the way, supporting their journey towards sustainable and digital excellence. Our team is dedicated to solving complex problems and aligning commercial success with sustainability. True success means empowering our customers to make decisions that benefit both profit and the planet.