Partner Success Manager

Join Benify as a tech-savvy, service-minded Partner Success Manager! Build strong relationships, manage platforms, and thrive in a dynamic, detail-oriented role. Drive success with us! 🚀
APPLY! Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world 🌍. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter" 💙.

Responsibilities 👇
As Partner Success Manager, you will be the main point of contact for Marketplace partners, optimizing content, resolving technical issues, and driving campaigns to enhance user experience. You'll work closely with partners and Partner Managers, fostering strong relationships and delivering exceptional value while continuously improving the Marketplace.

You will for instance:

• Manage and support Marketplace partners with content updates, offer management, and technical issue resolution, ensuring smooth operations.
• Drive integration projects for partners, troubleshooting issues across internal teams and ensuring timely resolutions.
• Collaborate with partners to plan and execute campaigns, including price updates, new product launches, and tailored benefits for end-users.
• Oversee technical updates in partner portals, ensuring functionality and accuracy for features like direct debit and order flows.
• Address partner inquiries on topics such as billing, system functionality, and campaign readiness, providing clear communication and follow-up.
• Align Marketplace offerings with regional needs across the Nordics, ensuring seamless onboarding, engagement, and retention of partners.
• Act as the primary liaison for partner support, using email and phone to build strong relationships and provide comprehensive solutions.

Personal attributes 🔍
You are a tech-savvy professional who thrives on working with platforms, troubleshooting issues, and ensuring smooth operations. Building strong relationships comes naturally to you, as you excel at fostering trust and collaboration with both external partners and internal stakeholders. Attentive to detail and highly organized, you manage multiple tasks with efficiency while ensuring accuracy in technical setups and content. Your strong time management skills and proactive approach empower you to take initiative, tackle challenges, and build valuable networks, driving outstanding results.

We are looking for someone with:

• At least 2 years of experience working with customer or partner contact (B2B), such as support or coordination, preferably within a platform-based environment.
• Strong skills in Service, Time-Management & Account Management.
• Fluency in Swedish and English, spoken and written.
• Technical support & platform knowledge: Exposure to handling technical setups, troubleshooting issues and collaborating with tech teams.

It's highly advantageous, thus not required if you also have:

• Experience working with Content Management in platforms, where maintaining accurate and appealing content is a core responsibility.
• Professional language skills in Danish or Norwegian.
• A bachelor’s degree in business administration, communication, or similar.

Perks of being a Benifyer

• Collective agreement 📝
• Wellness allowance of 4000 SEK 🏃‍♂️
• 30 days vacation 🌞
• Lifeplan - a leading financial advisory service that offers personalized advice for maximizing your pension savings 📈
• A variety of social events and activities at our offices
• Workation - possibility to work abroad within EU 🌍.

Practical information

• Start: As soon as we find the right match, preferably during spring 2025!
• Extent: Full-time, 100%
• Location: Apelbergsgatan 33A, Stockholm.
• Work model: Hybrid- minimum 3 days/week from the office.

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Apply by submitting your CV and/or your LinkedIn profile using the application form below. We screen applications continuously and may hire someone before the last application date. Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.

👉 As we approach the holiday season, we want to inform you that our recruitment process may take a little longer than usual due to upcoming end-of-year breaks. We kindly ask for your patience, as feedback or updates might be delayed. We will resume processing applications in January and look forward to reconnecting with you then. Thank you for your understanding, and we wish you a restful and joyful end of the year!

Department Partner Success Nordics Role Partner Success Manager Locations Stockholm Remote status Hybrid Remote Contact Malin Hagström Talent Acquisition Specialist – People & Culture