Retail Operations Consultant

Join us on our continual quest for retail excellence, to support Partners and optimise store performance in this 12-month cover!
Please note that this position is a 12-months cover and available only at Specsavers Copenhagen/Nordhavn Office.

At Specsavers, we’re dedicated to making eye and hearing care accessible to all. As pioneers and a global leader in innovative technologies, we help people optimise their vision and hearing. We foster your expertise, welcome you into a supportive family, and propel your growth. Grounded in our collaboration, curiosity, courage, and compassion values, we strive to challenge the status quo and invite you to team up with us.

We’re searching for a colleague to join our Retail Operations team to support in improving and optimising store performance and thereby contribute to store Partners running their store successfully.

So, if you are curious and excited to learn more about our Partners and stores, have great collaborative skills, think commercially and act with integrity, and are compassionately caring and thoughtful, of course with a sense of humour, then you could be just the person we are looking for to join our team. Read more below and apply quickly and easily today.

Your role
Our Partners, store teams and Field Support team (FST) are critical to Specsavers’ success, which is why so much goes into making sure they have what they need to drive their business forward.

In the role as Retail Operations Consultant, you’ll support to deliver initiatives, projects, tools and other materials, to improve store operations and performance, that drive and support the Field Support Teams in countries.

You’ll also be working with the Regional and Audiology Relationship Managers (RRMs/ARMs), to help plan and deliver meetings, activities and assisting in the development as well as execution of RRM/ARM training and development. You will also deliver on business compliance initiatives and find opportunities for improvements in operations through analysis of data and trends. Your voice will be a valuable one, not just in the Retail Operations team, but also throughout the business, as you support various cross-functional and cross-country projects and initiatives, representing Retail Operations.

Your primary tasks and responsibilities include, but not be limited to:

• Working with country Central Operations Managers to deliver programmes and initiatives to support the overall performance.
• Planning, coordinating and delivering RRM/ARM activities like RRM/ARM training, onboarding programmes.
• Supporting the development and maintenance of retail initiatives, tools and projects to drive and support the FST.
• Collecting feedback and input from our stakeholders (RRMs/ARMs, Central Ops Managers, Partners, etc.) to improve future deliveries.
• Delivering and supporting business compliance initiatives.
• Other initiatives and projects that need support in our wider team with Store Readiness, Business Performance and Local Growth.
• In general, consistently looking for opportunities to improve and coming up with suggestions for development of our overall store performance.

Your workday could look like this:

• Meeting with Central Operations Managers to discuss Partner and support office engagement with regards to the Guidelines.
• Ad-hoc questions from colleagues about Partners, RRMs/ARMs or store operations.
• Meeting with Head of Retail Operations and Senior Retail Operations Manager to discuss and plan the learning objectives for the next Development Hour for the FST.
• More ad-hoc questions from colleagues about Partners, RRMs/ARMs or store operations.
• Creating agendas, presenter briefs and PowerPoint presentations, booking presenters and meeting rooms for the next RRM Intro Days, writing out to presenters and participants.
• Talking to stakeholders about a new guideline that’s being planned about the structure and potential content.
• Collaborating in a project on Local Growth to create new activities to help Partners be the #1 optician in their town.
• Participating in a project group meeting and taking minutes and actions.

But honestly, you’ll never know as no two days are the same!

Your new team
Here we look out for Partners (and their teams), RRMs/ARMs and each other. As our new Retail Operations Consultant, you’ll become a key part of an innovative, engaging team who work every day to add value and make a difference in the lives of our Partners and Field Support Team. We love continuously learning about how stores work, getting results, and working with the people in our team (and in the rest of the office and in countries).

Our office features many collaborative spaces and a stunning rooftop terrace with breath-taking city and harbour views, but on top of the nice view, we offer:

• Be part of a team of friendly, talented, and passionate colleagues. Enjoy a competitive salary package with perks such as pensions, health insurance, free eye care vouchers, and more.
• Grow in your role with free access to online learning, one-on-one discussions, development plans, and opportunity to increase responsibility.
• We offer a fun work environment with great coffee, laughter, table tennis tournaments, birthday surprises, holiday celebrations, virtual Friday quizzes, and more.

Your qualifications
We value more than just qualifications – Your enthusiasm and curiosity about Retail, and embracing our core values, is as crucial as fitting the role itself. To thrive in this role, you’ll need to be self-driven, have attention to detail, be a clear communicator, and want the best for our Partners and country stakeholders.

To fulfil this role at Specsavers, you should align with the following requirements:

• Always willing to learn to understand our stakeholder needs better.
• Interest in understanding and working with Retail, which is a core part of the Specsavers business.
• Excellent English skills (both written and verbal).
• Strong knowledge of all MS Office programmes, preferably you are also interested in learning about new tools/software as needed.
• Preferably, you have experience working in a matrix organisation and demonstrating great stakeholder management skills

This position is based in Copenhagen.

Curious to learn more – Then apply today
To apply, please send us your CV using the button below. We want to respect your time, so including an application letter is optional. Feel free to apply as soon as possible.

Please avoid including any photos or references to your age in your CV. It contributes to a fairer and more unbiased assessment.

We review CV’s and call in for interviews continuously and in standard, our recruitment process consists of a screening, 2-rounds of interviews including personality assessment feedback.

If you have questions on this role, how to apply or about a career in Specsavers in general, please reach out to Sr. Recruitment Business Partner, Liv Facius on email: [email protected]

Om Louis Nielsen
Louis Nielsen startede med en enkelt butik i Aalborg tilbage i 1978. I 1994 blev han udstødt af optikerbranchen, da han nægtede at rette ind efter den overpris forbrugerne blev tvunget til at betale. Louis Nielsen mente, at alle borgere havde ret til et par briller til en rimelig pris.

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