Service Delivery Manager for Enterprise Integrations (DSV Global IT)

Job Req Number: 90054
Time Type: Full Time

Are you a proactive problem-solver with a passion for delivering solutions that bridge IT and business? Do you thrive in dynamic environments and excel at ensuring reliable service delivery amidst changing priorities? Join our Global IT team and be part of a major M&A, shaping the world's largest logistics company!

Who are we?
We work in an international environment, collaborating closely with colleagues across Global IT and the business. You will be joining the Business Engagement & RPA team, part of Enterprise Integrations within Global IT, an organisation of over 290 colleagues worldwide. Our team is committed to creating transparency, fostering collaboration, and driving IT changes that optimise business areas. This spans disciplines such as process optimisation, stakeholder management, and enhancing cross-team collaboration.

We foster a culture of open and honest collaboration within our team and with colleagues throughout the organisation, embracing diversity and valuing diverse perspectives.

Your responsibilities
As our new team member, you will bring your expertise in ensuring seamless delivery of integration services that enable our global operations to thrive. You will play a critical role in aligning priorities, resolving challenges, and fostering collaboration across teams to keep our deliveries on track. Your contributions will include, but are not limited to:

• Handle IT Customer Migration Escalations: Act as the primary point of contact for ensuring timely and efficient delivery of customer integrations during the M&A. Proactively avoid escalations and foresee issues regarding IT customer migrations.
• Resolve Internal Issues: Oversee and address delivery challenges from/to the organisation during the M&A, ensuring interdepartmental coordination to resolve challenges effectively.
• Coordinate Resolution Efforts: Collaborate with Enterprise Integrations, as well as relevant teams from the business and Global IT, to ensure timely and comprehensive solutions to delivery challenges.
• Refine Escalation Processes: Refine DSV’s escalation framework within Enterprise Integrations and develop tailored processes for the upcoming M&A.
• Analyse Root Causes: Identify patterns in recurring challenges, conduct root-cause analyses, and work with relevant teams to implement preventive solutions.
• Facilitate Communication: Maintain clear, consistent, and professional communication with all stakeholders, including customers, internal teams, and senior leadership.
• Monitor Performance Metrics: Track and report on key performance indicators (KPIs) related to escalation management and resolution efficiency.

“Joining our team during this exciting period of M&A activities offers a unique opportunity to be at the forefront of integrating and optimizing our operations. Your contributions will be important in shaping the future of DSV as we continue to grow and innovate” – Henrik Schou, Director

Who are you?
We are looking for a proactive problem-solver with a passion for helping others. With strong interpersonal and technical expertise, you excel under pressure and are motivated by turning challenges into opportunities. You have an exceptional ability to communicate effectively across technical and non-technical audiences and are known for your ability to resolve challenging situations with professionalism and empathy.

Your qualifications

• +2 years of experience in a larger IT organisation and demonstrate familiarity with IT Service delivery, IT architecture, design principles, and various technology domains, preferably in the context of IT integrations.
• A minimum of a bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• Proven experience in planning, executing, and prioritising multiple escalations and process improvements simultaneously.
• Experience in working cross-functionally and building relationships with stakeholders and steering groups at different organisational levels.
• Proficient in Microsoft Office, especially PowerPoint and Excel.
• Excellent communication skills in both written and spoken English.

This role is key to ensuring smooth operations and fostering collaboration between IT and business. If you thrive in solving challenging problems, driving efficiency, and building strong relationships, we’re excited to welcome you to our team!

Note that the position is without managerial responsibility.

“Global IT Enterprise Integrations will support DSV’s corporate strategy by providing a high-performing proactive, scalable and well-governed integration set-up, designed to enable transparency, productivity and a winning customer experience” – Nicolai Stumpe, Vice President.

Want to know more and apply?
We will be happy to answer any questions you may have regarding the position and about your options in DSV. You are welcome to call Director, Commercial Applications & Integrations, Global IT Henrik Schou on +45 25416609.

We look forward to receiving your application via the link below as soon as possible. We will process the applications as we receive them.

#DSVGlobalIT

DSV – Global Transport and Logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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