Service Operations Lead

at AutoProff Vellinge, Sweden

Welcome to AutoProff – where innovation meets automotive excellence!

We are looking for a Service Operations Lead to lead and optimize our service operations in Sweden, ensuring exceptional customer experiences and operational excellence. 🚀🏎️

At AutoProff, we're all about turning challenges into opportunities! As a Service Operations Manager, you’ll oversee day-to-day operations, streamline processes, and work closely with our teams to deliver efficient, high-quality services that meet the unique needs of the Swedish market.

Join us and become a vital part of a company that’s transforming the way automotive trade is done!

About the role
As our new Service Operations Lead at AutoProff, you’ll further develop our Swedish Service Operations function that will support customers in Sweden. An important part of the role will be to build a high-performance service team delivering superior quality while ensuring a high level of operating efficiency.

You will be working closely with our auction team focusing on an excellent customer experience and satisfaction.

You will report to Swedish Auction Manager and be instrumental to build, lead and motivate the Service Operations team with a can-do and positive attitude.

Let's dive into your key responsibilities

• Further develop and implement our Swedish full-service model with associated development steps in transport, inspection, vehicle handling, and regulatory tasks within public systems related to ownership changes
• Update agreements with suppliers and partners, which must ensure that we can deliver the logistics and forwarding services that our service model includes
• Define processes and structures around the transport of cars and document functions around logistics and freight forwarding, which ensure a high level of service
• Be part of the operational work and help with operational tasks when needed

The need-to-have skills

• Experience and know-how about the vehicle inspection process
• Knowledge about vehicle logistics
• Previous experience from used car trading
• Proven track record in building high performance teams

The nice-to-have skills

• Experience from working with vehicle auction platforms
• Knowledge about cross boarder trading of vehicles
• Experience in workting with test protocols related to car inspections
• Good technical understanding of vehicles

You will thrive in this role if you

• Enjoy an entrepreneurial, ambitious, and fast changing work-environment where self-motivated individuals succeed
• Determinate, driven and solutions-oriented with the motivation and dedication to see opportunities instead of challenges

Your colleagues say about you

• Strong interpersonal- and communication skills and great ability to establish strong relations with employees and customers
• Proactive with an innovative and can-do attitude with a high level of energy
• Positive and contributes to the good atmosphere in the workplace

If you think we could be a match, we can’t wait to hear from you. Hurry up and apply!

If this role doesn’t fit your profile – don’t hesitate to reach out if you want to join a fun and fast-growing SaaS company on a mission! We are constantly on the lookout for new and awesome colleagues.

About AutoProff
AutoProff was founded in 2013 by the experienced car dealer Jesper Ratza in Denmark. The aim was to digitalise B2B used car trading, helping car dealers increase sales and improve profits.

in August 2022, AutoScout24, the leading specialised pan-European online car marketplace, acquired a majority stake in AutoProff. The partnership has supported the rapid expansion of AutoProff's solutions across Europe and enables the creation of Europe's first fully integrated C2B-B2B-B2C dealing solution for used cars.

At AutoProff, we specialise in providing online B2B used-car dealing solutions designed to improve the buying and selling experience for professional car dealers and their customers.

We are the emerging European leader with more than 150,000 B2B used cars on our online trading platforms annually.

With a focus on effective solutions, digitisation and customer service, we are committed to being the home of B2B car dealing for European car dealers.