Head of Customer Success to Hobbii

Lead and develop our customer success team to new heights! ✨ Drive improvements and shape the future of customer succes in one of Denmark’s fastest growing e-commerce companies 🚀

Lead our awesome Customer Success Team at one of Denmark’s coolest e-commerce companies🚀
Are you ready to lead and develop our customer success department, which is a smooth and high-performing operation, yet still holds so much potential and ambition.

In this role you will be responsible for the constant pursuit of fostering a customer-centric culture with a top notch customer experience that makes sure we have happy and loyal customers.

At Hobbii, we set the bar high in everything we do. As part of one of Denmark’s coolest e-commerce businesses, private equity-owned since 2022, we’re driven by passion, innovation, and an unflinching strive of excellence. We’re looking for someone who shares our ambition and is ready to take our customer success team to the next level.

Why this is a quite unique opportunity:
An amazing team: you will be leading a team of 40 dedicated and talented colleagues, who not only are making the customer experience seamless, but everyday also creates an inclusive, fun and welcoming environment with focus on improvement, performance and wellbeing

Freedom to lead: You’ll take over a well-established department with a strong foundation and the trust and autonomy to shape its direction together with our COO Fredrik. This is a chance to fine-tune what already works – the path forward is yours to define

A people-first approach: You’ll be leading a skilled and motivated team, supporting them, challenging them, and helping them grow. At Hobbii, we focus on creating a work environment that puts our people first – one where transparency, care, and strong relationships form the foundation of everything we do.

This responsibilities that should keep you motivated:
Lead, support and develop the skilled Customer Success team that thrives on autonomy, clarity and a sense of humor - despite the title we need leaders not managers

• Shape and drive strategies that put customers at the heart of everything we do, and identify business growth opportunities that would add value to the company

• Leverage AI technologies and tools to create an even more engaging, valuable and effective customer interaction
• Ensuring smooth customer success processes, structures and systems for operational efficiency and customer experience
• Build a customer-centric culture and vibe across the team, creating happy, loyal customers that loves what we do
• Use important metrics, data and customer feedback to level up performance and improve operations every step of the way

We will be thrilled if your mastery is:

• Preferred 3-5 years experience in leading teams in a customer success environment ideally within B2C e-commerce.
• Organizational and people skills in working collaboratively with other teams and people to take us to the next level 🚀
• We value leadership potential over leadership experience, and we highly appreciate the importance of clear communication, motivation, and creating an engaging team environment with focus on performance and wellbeing
• A good understanding of AI technologies: applying tools and predictive analytics to anticipate customer needs, forecast trends and automate responses to enhance customer engagement and operational effectiveness🧑‍💻

• Data savviness, analytical mindset and a strategic use of data to interpret metrics to make informed decisions, improve processes and team performance.

Is this you? 🙋‍♂️🙋‍♀️
Spot on - or almost? We’d love to hear from you whether you have more or less of the skillsets we've listed above. Just like Hobbii, our roles grow and can be flexed to fit.

Still not convinced? Our promise to you
Working at Hobbii is exciting, fun, and meaningful. We hire talented and ambitious people who fundamentally believe that we’re better together. We have a dedicated People & Culture team whose job is to make sure going to work doesn't suck 😉.
Join us if you love to experiment, learn something new, and be playful at work. Also, you'll get to see that our 300 Hobsters know how to throw some pretty great parties! 🎉.

This position is based at our branded HQ at Dortheavej, Copenhagen, where we offer breakfast, yummy lunch, themed Friday bars, and damn good coffee ☕

Department
Customer Success

Locations
Copenhagen (HQ)

Remote status
Hybrid Remote

Employment type
Full-time

Contact Søren Møller Jensen People Partner – People & Culture

Copenhagen (HQ)