🇫🇷 Customer Success Manager - French speaking (Madrid)

Are you looking to advance your career within B2B customer success in one of the fastest growing SaaS companies? Join us and be part of a team of highly driven, motivated people. 🔥
Apply for this job 🚀 Are you looking for a big challenge and an opportunity to make an equally big impact in our newly established Customer Success team? Do you have knowledge and experience to contribute to best practise and the ideas within customer engagement, onboarding and service and do you have the initiative and motivation to always improve? Then you have some of the key qualities that we will be looking for to fill this position

The opportunity and what we offer
Formalize is on an expansive journey with strong market traction across Europe. As our new Customer Success Manager, you will play a vital role in securing a best in class onboarding and service experience for our growing customer base and you will contribute significantly to continuously increasing customer adoption and advocacy.

• Be part of a fast-growing international SaaS company
• High level of trust and autonomy
• Be part of a social, diverse and international team

Responsibilities

• Work closely with our customers to solve problems, create value and build loyalty
• Help build and optimize our Customer Success function across products and customer tiers
• Collaborate on projects across departments to improve the customer experience
• Be a source of customer feedback and qualified product ideas
• Help bring the voice of our customer into the heart of the business and make it relevant and actionable

Qualifications and about you

• Preferably +2 years of experience in B2B SaaS or GRC, in a similar customer facing position
• Experience working with SaaS platforms
• Strong communicator, collaborator and problem solver
• Connect effortlessly with clients and build lasting relationships
• Professional with great business acumen and customer understanding
• Structured, diligent and dedicated
• Professional fluency in English
• Native fluency in French
• You thrive in an environment where you contribute to maintaining a high momentum