Client Services Representative

Who are we?
ChemoMetec is a worldwide leading manufacturer of cell counting and analysis equipment. We specialize in developing and producing high-precision instrumentation, delivering consistent data for thousands of customers across biotech, pharma, and academic segments.

During this exciting growth, we are looking for talented individuals to join us. We are looking for an individual who has drive and motivation, which is more important to us than the exact background and work experience. We want people on board to make a career with us, stay with us for a long time, and grow. Here you will experience being part of developing and shaping ChemoMetec's ongoing growth journey.

We offer freedom with responsibility and consider the ability to think outside the box a clear strength. We never do something merely because others do it. We do things because it is the best solution for ChemoMetec. We cherish our culture, which is based on being agile and solution orientated.

We value both personal and professional development. You will find excellent colleagues, an informal and relaxed atmosphere, and we always prioritize hosting cross-organizational events to strengthen the team spirit.

What will the role consist of?

• Service Plan Sales: Proactively reach out to existing customers who currently do not have a service plan, educate them on the benefits, and convert them to a service plan.
• Retention of Existing Service Plans: Engage with customers attempting to cancel their service plans, understand their reasons, and provide solutions to encourage retention.
• Cross-Selling Services: Sell additional services, ensuring that clients are aware of all service offerings that can benefit their operations.
• Service Coordination Integration: Collaborate closely with the service coordinator team to ensure renewals of service plans, ensuring that customer needs are met efficiently.
• Customer Relationship Management: Maintain accurate records of all customer interactions, including sales, retention efforts, and service offerings, using our CRM system to track and manage accounts.
• Client Communication: Initiate and respond to client inquiries, ensuring a high level of customer satisfaction through timely and professional communications via phone, email, and other channels.
• Team Collaboration: Work in close partnership with service coordinators and other internal teams to provide a seamless experience for customers, from initial contact to service plan implementation and renewal.

The ideal candidate:

• Minimum Bachelor’s degree
• Account Management & Sales experience
• Excellent computer skills (MS Office, Excel, Word, PowerPoint)
• Excellent communication skills, both oral and written
• Experience with a CRM like Zoho is a plus, but not essential
• Customer service experience, e.g., retail or food industry (Preferred)
• Eligible to work in the US – willing to offer OPT and sponsor visa for the right candidate

Our benefits:

• Bonus opportunities
• 10 paid holidays
• Company phone and laptop provided
• 15 days PTO
• Medical, Dental and Vision from 1st of the month after starting
• Matching 401(k) plan after first year

Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.

We urge everyone to apply as we believe in encouraging inclusion, acceptance, and understanding by employing individuals who bring unique perspectives to the company.

Please submit your application with a cover letter.

Work location:
29 Camp ST
02140 Cambridge
United States of America

Application deadline:
Ongoing