CRM Assistant - Intern

READY TO DIVE INTO THE WORLD OF FASHION MARKETING AND TURN CUSTOMER DATA INTO MEANINGFUL CONNECTIONS?

YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU
As a CRM Assistant Intern, you will support the Customer Relationship Management (CRM) team in executing data-driven marketing campaigns, enhancing customer engagement, and optimizing our loyalty program. This is a great opportunity to gain hands-on experience in email marketing, customer insights, and database management within a fast-paced fashion environment.

MUST HAVE REQUIREMENTS

• Help analyse customer data using Bloomreach CRM.
• Generate regular reports on campaign performance and customer insights via dashboards and Google Analytics.
• Assist in creating briefs for newsletters and email marketing campaigns.
• Contribute to ongoing CRM strategies and customer engagement initiatives
• Assist in the execution of CRM campaigns (email, SMS, loyalty) using our CRM platform.
• Help segment customer data to ensure personalized and targeted communications.
• Support the analysis of customer behavior and campaign performance using Power BI, Google Analytics, or other reporting tools.
• Assist in updating and maintaining the customer database to ensure accuracy and compliance with GDPR.
• Collaborate with marketing, e-commerce, and retail teams to enhance the customer experience.
• Conduct competitive research to identify industry best practices in CRM and loyalty.
• Provide administrative support to the CRM team as needed.
  

THE GANNI WAY

• Interested in customer analytics and CRM tools.
• Detail-oriented with strong analytical, organisational and reporting skills.
• Comfortable working with data and performance metrics.
• Currently studying or recently graduated in Marketing, Business, Data Analytics, or a related field.
• Passion for fashion, retail, and digital marketing.
• Strong analytical skills with the ability to interpret data and customer insights.
• Knowledge of CRM tools (Salesforce, Klaviyo, or similar) is a plus.
• Proficiency in Excel/Google Sheets; experience with Power BI or Google Analytics is a bonus.
• Detail-oriented with excellent organisational skills.
• Strong written and verbal communication skills in English (additional languages are a plus).
• A proactive, "roll-up-your-sleeves" mindset and ability to thrive in a fast-paced environment.
  

We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact)& Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Digital Marketing & CRM team!

WHAT ELSE?
We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV.

BE BOLD AND JOIN OUR GANNI COMMUNITY!
We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community. If you have more questions regarding the position please contact Gabriela Galao, CRM Manager at gabriela.galao@ganni.com
We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the “Apply for position” button.

Department:

Lokation: Paris

Application deadline: 11 May 2025