Client Operations Analyst – Innovative Payments

Join a cutting-edge fintech at the forefront of Web3 innovation. As a Client Operations Analyst – Innovative Payments, you’ll bridge blockchain tech and client excellence, driving smooth operations in a fast-paced, future-facing team. Shape the next wave of decentralized finance.

Banking Circle is a fintech and fun all in one. We are on a journey to become payment pioneers. Every day up to 2 million payments run through our platform. We work closely with central banks and clients worldwide to constantly improve the payment flow. Banking Circle was founded less than 10 years ago, and today we are a fully licensed bank with 700 colleagues in 8 countries. We are still growing rapidly, and we invite you to join us and experience a fun and international workplace, where people prefer to come to the office rather than work from home.

Your team welcomes you with open arms
As our new Client Operations Analyst – Innovative Payments in the Operations team in London, you’ll experience an open and knowledge driven culture, where everyone can thrive, connect with colleagues, learn and grow. Here you will be empowered to make an impact every day.

In this role you will be the primary point of contact for operations topics for Banking Circle’s Web3 clients, ensuring smooth onboarding, integration, and ongoing operational support. You’ll combine technical expertise with client management to align Banking Circle’s solutions with Web3 partners’ needs while adhering to risk and compliance standards.

Exciting work is waiting for you

• Own end-to-end Web3 client integrations, from solution scoping to go-live
• Ensure compliance with Banking Circle’s risk framework.
• Host regular syncs with Web3 clients to align on requirements, troubleshoot API connectivity, and maintain project timelines.
• Provide technical and operational support for Web3-specific solutions
• Maintain and improve product documentation, including API guides
• Create cases, and operational FAQs for clients and internal teams.
• Collaborate with internal stakeholders to advocate for Web3 client needs and influence roadmap priorities.

Things we’ll look for on your resume
To be the right candidate for this position, we expect you to have a relevant educational background and experience from a similar role working with client integrations, technical sales, or payment-related product development, along with a client-oriented mindset and previous exposure to Web3 topics.

Your technical expertise will focus on solid understanding of RESTful APIs.You are able to demonstrate your proficiency in SQL for data analysis, reporting, and issue investigation. Strong working knowledge of the Microsoft Office Suite, you have familiarity with payment channels and infrastructure too. You have a good understanding of payment schemes across the EU (SEPA), UK (Faster Payments, Bacs, CHAPS), and Australia (NPP, BECS)
Being exposed or experimented to Web3 tech stack and concepts would be considered as a huge plus.
As a person you have empathy and have an active listening to truly understand and support our clients. Clear, concise communication is essential, you'll often need to explain complex blockchain concepts in a simple, approachable way. You can stay calm under pressure and think critically is key, especially when resolving technical issues or navigating high-stakes situations. You have a genuine curiosity to keep up with the fast-moving Web3 landscape. Driven by team spirit value, you'll liaise across teams and ensure that client feedback translates into actionable insights.

Banking Circle is an international company, our internal workforce consists of over 50 nationalities, and we collaborate with clients and partners worldwide. Therefore, you’ll need to be fluent in English.

Go ahead and take the first step
We are looking forward to hearing from you. We review applications and interview candidates continuously. Please note that we don’t accept or consider CVs received through email or direct messages. If you have questions, please reach out to Kheira NOUGAL, Global Recruitment Partner from People Team on [email protected] . No recruitment agencies, thanks.

We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sexual orientation, national origin or any other characteristic protected under federal, state or local laws, regulations and ordinances. To learn more about Banking Circle, visit is at www.bankingcircle.com

Lokation: London (UK)