Product Specialist – Software & Technical Support

Are you excited by software integration, testing, and technical documentation in a high-growth biotech environment? Join ChemoMetec as a Product Specialist and contribute to the development of our new XcytoMatic product line.
Who are we?
ChemoMetec is a worldwide leading manufacturer of cell counting and analysis equipment. We specialize in developing and producing high-precision instrumentation, delivering consistent data for thousands of customers across biotech, pharma, and academic segments.

During this exciting growth, we are looking for talented individuals to join us. We are looking for an individual who has drive and motivation, which is more important to us than the exact background and work experience. Here you will experience being part of developing and shaping ChemoMetec's ongoing growth journey.

We offer freedom with responsibility and consider the ability to think outside the box a clear strength. We never do something merely because others do it. We do things because it is the best solution for ChemoMetec. We cherish our culture, which is based on being agile and solution orientated.

We value both personal and professional development. You will find excellent colleagues, an informal and relaxed atmosphere, and we always prioritize hosting cross-organizational events to strengthen the team spirit.

What you’ll be doing
We are seeking a highly motivated and technically skilled Product Specialist to support the development of our new instrument line, XcytoMatic®. The ideal candidate holds an MSc or PhD in a relevant field and brings a strong background in mechatronics, electrical or IT systems engineering, along with a solid understanding of IT architecture in pharmaceutical and laboratory environments.

You will be part of the Product Management Department and act as a key link between R&D, engineering, and commercial teams, ensuring our products meet the highest standards of performance, usability, and reliability. You will be responsible for supporting software integration, debugging, and technical documentation, while also contributing to the successful testing and launch of new products.

Key Responsibilities

• Act as the technical liaison between software development, product management, and customer support teams.
• Provide system automation-focused technical support, including debugging and troubleshooting of instrument control software and user interfaces.
• Read and interpret code and logs to assist in root cause analysis and issue resolution.
• Define and execute software test procedures for new features and product releases.
• Write and maintain technical documentation, including release notes, user guides, and troubleshooting protocols.
• Support product launches with a focus on software readiness, validation, and training.
• Gather and analyze user feedback to inform software improvements and product roadmap decisions.
  

What we’re looking for

• MSc or PhD in Engineering (Mechatronics, Electrical, Mechanical, IT systems, Software), Physics, Biotechnology, or related field.
• Strong understanding of software development, instrument control, and data processing.
• Experience with coding/scripting (e.g., Python, C++, LabVIEW, or similar).
• Familiarity with pharmaceutical workflows and regulated lab environments is a strong advantage.
• Excellent communication skills and ability to translate technical concepts to non-technical stakeholders.
• Experience in a cross-functional product development environment is a plus.

Furthermore, it will be an advantage if you have:

• Experience with LIMS, ELN, MES, and/or SCADA.
• Experience with lab automation, optical instruments, or embedded systems.
• Knowledge of software testing frameworks and version control systems (e.g., Git).
• Understanding of best-practice guidelines (e.g., GAMP5) in automated systems.
  

Practical info
This position is On-Site at our HQ in Allerød, Denmark and includes occasional travel, both domestically and internationally, depending on needs.

You will refer to our Director of Product Management.

Starting date is as soon as possible, and we conduct interviews on an ongoing basis. We therefore encourage you to send your CV at your earliest convenience.

If you have any further questions about this job opportunity, feel free to contact Julie Kistrup Kristjansson, HR Business Parter, [email protected]

Salary is based on a range of factors, including relevant experience, knowledge, skills, and other job-related qualifications.

We urge everyone to apply as we believe in encouraging inclusion, acceptance, and understanding by employing individuals who bring unique perspectives to the company.

We do not need a motivational letter. Instead, please attach a resume where you include a short profile text.

Work location:
Gydevang 43
3450 Allerød
Danmark

If you have any questions, please contact Julie Kistrup Kristjansson
HR Business Partner
[email protected]

Application deadline:
As soon as possible