Ecommerce Specialist - Hello Retail

Ecommerce Specialist

• Sales
• Full time
• Copenhagen HQ

We want you
About the job
As an Ecommerce Specialist at Hello Retail, you’ll become a trusted partner for a broad segment of our customer base and play a vital role in their success journey. This is a dynamic position where you’ll combine customer interaction, problem solving, and insight-driven communication to ensure our customers get the very best out of Hello Retail.

Most of your work will center around direct customer dialogue – handling inbound questions, solving challenges, and making sure customers feel supported and confident in using our platform. You’ll also have the chance to contribute to broader initiatives like sharing knowledge, supporting webinars, or collaborating on email campaigns, helping us improve the customer experience at scale.

The role offers a unique opportunity to dive deep into ecommerce trends and serve the newest technologies, while working closely with colleagues across departments. You’ll learn what drives growth for online retailers, spot patterns in customer behavior, and help turn insights into action.

If you’re motivated by helping customers succeed, enjoy a fast-paced environment, and want to grow your knowledge in ecommerce, this is a role where you’ll thrive.

The ideal candidate
We’re looking for someone who is passionate about customer success, eager to learn, and thrives in an environment where no two days are alike. The ideal candidate is:

• Structured & Methodical – You bring clarity to complexity, prioritize effectively, and follow up with precision.
• Customer-Centric – You’re driven by making customers successful and can empathize with their needs even at scale.
• An Excellent Communicator – Clear, concise, and professional in writing and conversation, with the ability to adapt tone and style to different audiences.
• Analytical & Insight-Driven – You enjoy working with data, spotting trends, and translating insights into meaningful actions for customers or the team.
• Collaborative – You thrive in teamwork, value feedback, and contribute actively to improving processes and customer experiences.
• Resilient & Calm Under Pressure – You stay composed and effective when demand spikes or when handling sensitive issues.
• Process-Oriented yet Flexible – You follow established workflows, but can adapt quickly when faced with new or unexpected challenges.

This is a fantastic opportunity if you want to build hands-on experience in ecommerce, expand your knowledge of cutting-edge technology, and grow your career within customer success.

What we offer

• A strong team and company culture where we celebrate success and help each other grow.
• A workplace where we ensure every day is as fun as possible.
• A competitive salary that reflects your skills and experience.
• Comprehensive training in our systems and best practices.
• Great social events and parties.
• Recognition for your results and contributions to the team.

Perks
Catered and ordered lunches from local Copenhagen spots.

Get better. Every day. We mentor all employees and integrate learning into your position.

Gear matters: PC, Macbook, trackpad, you name it, we get you covered.

Location. Location. Location. Super easy public transit access.

Got social?Rooftop deck for social gatherings, events, and Friday bars.

Breakfast on Mondays and fresh fruit, snacks, and candy every day.

At the frontier of AI: Want to be a part of the AI revolution? Welcome.

Leadership is committed to fostering a fun, energetic, accommodating, and mentally healthy workplace.