Nordic Incident Manager

• Fornebu
• Hybrid

Job Description
Help safeguard connectivity for businesses across the Nordics

At GlobalConnect, we operate the digital backbone of society. Our Nordic Incident Management team is responsible for coordinating customer-critical incidents across Norway, Sweden, Denmark, Finland, and Germany. We ensure reliable service for our B2B customers through managing cases in a quick, concise, and quality focused way — securing trust with our customers and partners.

We are now looking for a Nordic Incident Manager to join the team in Oslo. In this role, you will lead coordination of incidents across countries, act as an escalation point, and ensure that customer communication is clear, timely, and professional.

As Nordic Incident Manager, you will:

• Head up coordination of the Nordic incident team, facilitating weekly status meetings and ensuring alignment across countries.
• Be an escalation point for local incident managers and work closely with them on complex cases.
• Take the operational lead during incidents — monitor progress, secure handovers, and drive cases to resolution.
• Own communication with customers and internal stakeholders, ensuring updates are accurate, timely, and trustworthy.
• Participate in customer meetings, incident reviews, and RCA presentations.
• Contribute to improving incident management processes, tools, and collaboration across the Nordics.

What you need to succeed

• Experience handling incidents and escalations, with the ability to assess urgency and prioritize effectively — whether gained in telecom, IT, or another industry.
• Ability to manage dialogue across departments and convey technical information in a clear and customer-friendly way.
• Strong customer orientation and communication skills, remaining calm and solution-oriented even when issues are escalated.
• Structured way of working, coordinating across teams and functions.
• Technical understanding of telecom/data solutions, or strong willingness to build this knowledge.

Good to have

• Background from customer service environments.
• ITIL knowledge or certification.
• Experience with ServiceNow or similar systems.
• Experience working across Nordic or international teams.

We believe you will thrive in this role if you are:

• Solution-oriented and pragmatic.
• Able to build trust quickly with colleagues and customers.
• Innovative, always looking for ways to improve processes and outcomes.
• Resilient and comfortable working under pressure.

Why GlobalConnect
At GlobalConnect, you will be part of a company that builds, owns, and operates fiber networks and data centers across the Nordics and northern Germany. We safeguard connectivity for hospitals, municipalities, companies, and government services — and we need people like you to help us deliver on that mission.

The role is based in Oslo (Fornebu) and includes participation in a duty rotation to support customers outside normal hours. Some travel will be necessary to ensure alignment across countries.

The process
We review applications continuously, so submit your CV or LinkedIn at your earliest convenience. We don’t need a personal letter unless there’s something important you’d like to explain that’s not in your CV or LinkedIn.

Great Place to Work

• Enhanced Parental Leave: Flexible return options
• Work-Life Balance: Flexible work arrangements
• Learning: Skill development
• Pension Plan: Secure your future
• Modern Workspaces: Inspiring environments
• Insurance Coverage: Your safety net

Work with great people
Ali Karbalaei

Cyber Security Analyst

"At GlobalConnect, we have so many amazing and capable people working hard, making sure we uphold the best possible standard of service to our end-customers. I feel privileged to be part of that. The culture is truly open and friendly."

Pia Pernille Rødsten

Network Operations Specialist

"To me, the most exciting part is that we are challenged daily. We have a very dynamic workday, and no two days are exactly alike. I find that exciting, challenging and at times also frustrating – but it’s always fun."

Claus Jensen

Senior Field Technician

"One of the coolest things I’ve seen is the way people act towards each other here. There are no employees that are more important than others. It is like a big family. I still feel that way, even though we are a much bigger company today than we were when I first joined."

Cecilia Aldrin

Senior Manager, Head of Projects and Inisights

"I work with dedicated and very competent colleagues who have a strong will to move forward and have lots of fun on the way. In this culture, I get the opportunity to take a lot of responsibility and the chance to widen my competence and go outside my comfort zone."

About the company
GlobalConnect is one of the leading connectivity providers in Northern Europe. We’re 2000 passionate and talented individuals who want to make a difference, turning our customers’ visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences.

We have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.

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Contributing to a better tomorrowBuilding the foundation of a better tomorrow – a digitized and sustainable society.

ExpansiveFast-paced company with high growth ambitions, backed by leading investment company EQT.

InternationalWork and develop in an international environment.

DevelopingWork with and learn from diverse and experienced industry leading professionals.

Magnus Bergstrand Wedel | Contact Person