Technical Consultant Remote · Fully Remote

Technical Consultant
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SSI Diagnostica Group is a prominent Global player in in vitro diagnostic products, specializing in solutions for microbiological laboratories. Founded in 1902 in the Nordic region as part of the esteemed Statens Serum Institut, the company has undergone significant evolution. Since its acquisition by Adelis Equity in 2016, SSI Diagnostica has accelerated its research and development efforts, positioning itself as a global leader in its sector.

SSI Diagnostica markets its products directly and through an established network of distributors. Sales representatives are highly skilled professionals with substantial experience in microbiological laboratory work, ensuring expert guidance and support. With a legacy of over a century, SSI Diagnostica provides high-quality products and exceptional service.

In August 2022, it announced the acquisition of Virginia-based TechLab as part of SSID’s broader plan to expand its product.

TECHLAB®, Inc., was founded in 1989 by scientists from the Virginia Tech Anaerobe Lab, one of the only three institutions in the world dedicated to studying anaerobic organisms. By integrating TechLab’s expertise in gastrointestinal and enteric diseases with SSID’s existing portfolio, the combined entity will offer a more comprehensive range of diagnostic solutions, including tests for respiratory and tropical diseases.

The Opportunity
The Technical Consultant enhances the commercial activities of SSID, TECHLAB, and Gulf Coast Scientific by providing technical training, conducting customer evaluations, educating clients with technical documents, and supporting post-sales regulatory requirements.

Candidate must reside in one of the following states: CA, NV, AZ, NM, TX, UT, CO, OR, or WA and must live within 45 minutes of a major airport.

Key Responsibilities

• Provide technical, regulatory, and analytical expertise in customer setup and evaluation.
  • Analyze technical issues by synthesizing multiple sources of potentially conflicting information to understand and assess problems.
  • Conduct research and analysis, applying technical experience and knowledge along with established assessment frameworks and approaches.
  • Assist in developing and implementing methodologies and best practices related to diagnostic testing.
• Create and deliver training modules and technical documents for customers, technical staff, and sales teams.
• Collaborate to produce technical marketing materials, including emailers, white papers, and proof sources.
• Works with Marketing, Sales, Regulatory, and Scientific Affairs to identify and respond to customer needs promptly.
• Locate, synthesize, and communicate scientific papers, studies, and data effectively.
• Maintain an updated list of publications featuring TECHLAB products.
• Be prepared to travel up to 50% of the time with limited notice.
• Create and manage assay onboarding proposals, ensuring compliance with current federal and international regulatory requirements (e.g., FDA, CLIA, IVDR, etc.).
• Liaise with internal R&D, Regulatory, and Quality teams to align onboarding strategies with TECHLAB’s commercial and compliance goals.
• Monitor, interpret, and communicate relevant changes in post-market regulatory guidelines that may affect existing TECHLAB products and customer usage.
• Provide guidance to internal teams on necessary updates and risk mitigation strategies.
• Collaborate closely with the Technical Services team to support troubleshooting investigations for products.
• Escalate technical or compliance-related issues to the appropriate departments or regulatory entities, ensuring timely resolution and proper documentation.
• Partner with Marketing and Sales teams to develop scientific and regulatory-based materials, including white papers, product sheets, slide decks, and FAQs.
• Translate technical and regulatory insights into user-friendly materials that enhance product value propositions.
• Offer subject matter expertise during the phases of assay development, validation, and launch.
• Ensure new products meet applicable regulatory standards and are effectively positioned in the market.
• Conduct ongoing analysis of the competitive landscape to identify emerging trends, regulatory shifts, and unmet market needs.

Qualifications and Experience

• Bachelor’s degree
• Clinical laboratory experience, MT/MLT, or 5-7 years relevant experience required
• Excellent communication skills
• Experience with open-platform liquid handling instruments (Dynex, Innova) preferred
• Candidate must reside in one of the following states: CA, NV, AZ, NM, TX, UT, CO, OR, or WA
• Must live within 45 minutes of a major airport

We are an equal opportunity employer and value diversity. We do not discriminate based on sex, race, color, religion, national origin, gender identity or expression, sexual orientation, age, disability, pregnancy, status as a veteran or any other class protected by law.

TechLab, Inc. participates in the federal E‑Verify program to confirm the employment eligibility of all newly hired employees. Learn more about your rights and responsibilities under E‑Verify at www.e‑verify.gov.

Locations
Remote

Remote status
Fully Remote

Employment type
Full-time